Customer Service

Pure Jobs US; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 29,000; Full time

Job summary

Une entreprise renommée dans le secteur manufacturier recherche un représentant du service client à Bedford. Le rôle implique la gestion des commandes, la communication avec les clients, et la collaboration avec des équipes internes pour améliorer les processus. Avec des horaires flexibles et une culture de travail collaborative, c'est une excellente opportunité pour un individu motivé cherchant à contribuer à un environnement efficace.

Benefits

Environnement de travail collaboratif

Horaires de travail flexibles

Fin de journée précoce le vendredi

Qualifications

• GCSEs en Maths et Anglais requis.
• Compétences en communication et en résolution de problèmes essentielles.
• Confiance dans l'utilisation des systèmes ERP (SAP de préférence).

Responsibilities

• Premier point de contact pour les questions des clients.
• Gérer les commandes et les mises à jour des clients.
• Collaborer avec les équipes internes pour assurer l'exécution des commandes.

Skills

Communication

Problem-solving

Attention to detail

Education

GCSEs (Grade 4+/A-C) in Maths and English

Tools

SAP

Job description

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We're Hiring: Customer Service Representative – Manufacturing | Bedford | Flexible Hours | Early Finish Fridays

Salary: £25,000

Are you a proactive, detail-oriented individual who thrives on delivering excellent customer service? We’re looking for a Customer Service Representative to join our client’s team in Bedford.

Location: Bedford

Hours: 37 hours per week, flexible start/finish times, with early finish on Fridays

Sector: Manufacturing

Start Date: ASAP

About the Role

You’ll be the first point of contact for customers, ensuring smooth handling of orders, forecasts, and internal communication. Working closely with internal teams, you’ll support continuous improvement initiatives and contribute to a collaborative, efficient customer support environment.

Key Responsibilities

• First point of contact for customer queries
• Manage customer orders, updates, & inquiries
• Process and maintain customer forecasts
• Participate in monthly forecast review meetings
• Accurately input and manage orders using SAP
• Collaborate closely with internal teams for timely order fulfillment
• Help standardize internal processes
• Ensure all HSE standards and safe working practices are followed
• Raise internal purchase orders for drop shipments

What We’re Looking For

Essential:

• GCSEs (Grade 4+/A-C) in Maths and English
• Excellent communication & problem-solving skills
• Strong attention to detail
• Ability to work well in a team and independently
• Confident using ERP systems (SAP preferred)

Desirable:

• College education or relevant experience in manufacturing/customer service setting

Why Apply?

• Supportive and collaborative environment
• Opportunity to contribute to continuous improvement projects
• Flexible working hours
• Early finish on Fridays
• Be part of a reputable and growing manufacturing business

To apply, email your CV to: [e-mail]

How to Apply

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