Customer Service

KPI Recruiting; Basford; Hybrid; GBP 26,000; Full time

Job summary

A leading organisation in customer service is seeking a Customer Operations Specialist in Basford. This hybrid role offers flexibility and is ideal for those passionate about delivering outstanding customer service. Responsibilities include claims processing, providing customer support via various channels, and maintaining customer records. The ideal candidate will possess excellent communication skills and strong attention to detail. This position starts as a 6-month FTC with the possibility of a permanent role.

Qualifications

• Strong communication skills with a customer-centric approach.
• Detail-oriented with the ability to manage multiple tasks.
• Experience in administrative roles will be advantageous.

Responsibilities

• Accurately assess and process customer claims.
• Provide customer service across multiple channels.
• Maintain and update customer records.
• Manage credit controls and reconcile payments.
• Handle sensitive situations with empathy.

Skills

Excellent written and verbal communication skills

Compassionate and solution-focused approach

Strong organisational skills and attention to detail

Ability to work independently and collaboratively

Solid administrative skills and Microsoft Office proficiency

Job description

Overview

Customer Service Advisor • £25,600 per annum • Hybrid • Crewe
6 month FTC initially with possibility of permanent position

Are you passionate about delivering outstanding customer service and making a real difference in people's lives? We're recruiting for a Customer Operations Specialist to join a dynamic and supportive operations team at a leading organisation committed to excellence and integrity. This is a hybrid role based at the head office, offering flexibility and a fast-paced, rewarding environment where your communication skills and attention to detail will shine.

Key Responsibilities

• Claims Processing: Accurately assess and process customer claims, ensuring compliance and fraud prevention.
• Customer Support: Provide first-class service across multiple channels including phone, email, live chat, post, and social media.
• Data Management: Maintain and update customer records with precision and care.
• Credit Control: Reconcile payments, manage ledgers, and apply effective credit control measures.
• Sensitive Interactions: Handle vulnerable situations and policy closures with empathy and professionalism.
• Digital Engagement: Encourage customers to adopt digital platforms for easier access to services.
• Compliance & Reporting: Follow data protection procedures and report breaches promptly.
• Performance Driven: Meet and exceed KPIs while delivering positive customer outcomes.
• Team Collaboration: Work closely with internal teams to resolve issues and improve service delivery.

What We're Looking For

• Excellent written and verbal communication skills
• A compassionate and solution-focused approach
• Strong organisational skills and attention to detail
• Ability to work independently and collaboratively
• Solid administrative skills and Microsoft Office proficiency

Working Style

Hybrid working available • Based at head office

Why Apply?

This is a fantastic opportunity to join a team that values professionalism, responsibility, and customer focus. If you're looking for a role where you can grow, contribute meaningfully, and be part of a supportive environment — we'd love to hear from you.

Leanne (phone number removed) or email

INDCOM