Customer & Sales Support Coordinator

Morgan McKinley (Guildford); Paisley; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global organisation in customer operations seeks a Customer & Sales Support Coordinator in Paisley. This role supports customer operations, processing orders and managing enquiries, while providing administrative support to internal teams. The ideal candidate has experience in customer support, strong communication skills, and a commitment to excellent service. The position offers a hybrid working model and a minimum 12-month contract.

Benefits

Parking available on-site

Hybrid work pattern

Qualifications

• Recent experience in a customer support or administrative role.
• Ability to maintain accuracy in a fast-paced environment.
• Strong commitment to delivering excellent customer service.

Responsibilities

• Process customer orders and prepare accurate quotations.
• Respond promptly to customer enquiries via phone and email.
• Provide administrative and technical support to internal teams.

Skills

Customer support experience

SAP or CRM familiarity

Interpersonal skills

Clear communication

Organizational skills

Detail-oriented

Commitment to customer service

Job description

Customer & Sales Support Coordinator
Location: Paisley, Glasgow
Pay Rate: £14.71 per hour (Equivalent to approximately £28,600 annually)
Working Hours: Monday to Friday, 9:00am - 5:30pm
Work Pattern: Hybrid - 2 days working from home after approximately 6 weeks of training
Parking: Available on-site
Start Date: As soon as possible
Contract Duration: Minimum 12 months (temporary with potential for extension)

Role Summary

A global organisation and leader in its industry is seeking a Customer & Sales Support Coordinator to join its expanding team. This role is integral to supporting customer operations by processing orders, creating quotations, and handling telephone and email enquiries. The position also involves supporting internal teams and responding to technical queries, all while maintaining a high standard of customer service.

Key Responsibilities

• Process customer orders and prepare accurate quotations
• Respond promptly to customer enquiries via phone and email
• Provide administrative and technical support to the sales and customer service teams
• Maintain and update records within SAP, CRM, or equivalent systems
• Manage multiple tasks effectively and work accurately under pressure
• Develop and maintain strong working relationships with both internal teams and external customers

Essential Skills and Experience

• Recent experience in a customer support or administrative role
• Familiarity with SAP, CRM, or similar systems
• Strong interpersonal skills and the ability to build relationships at all levels
• Confident and clear communicator, both verbally and in writing
• Highly organised with the ability to prioritise workloads
• Detail-oriented and able to maintain accuracy in a fast-paced environment
• A strong commitment to delivering excellent customer service