Customer Sales Support

Lashley + Associates Corporation; Colchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Support Coordinator to join their dynamic team. This role is pivotal in managing customer inquiries and processing orders, ensuring high accuracy and customer satisfaction. You will be part of a supportive environment that values innovation and offers various development opportunities. With a focus on building relationships and providing exceptional service, this position is ideal for someone looking to grow within a reputable company. Enjoy a comprehensive benefits package, including generous leave and a pension scheme, while contributing to a team that prioritizes employee wellbeing.

Benefits

25 Days Annual Leave + Bank Holidays

Holiday Purchase Scheme

Enhanced Salary Sacrifice Pension Scheme

Life Assurance

Healthcare Support

Health & Wellbeing App

Enhanced Maternity and Paternity Benefits

Access to LinkedIn Learning

Employee Discounts Scheme

Qualifications

• Experience in a fast-paced customer service environment with high data entry accuracy.
• Strong communication and organizational skills to build stakeholder relationships.

Responsibilities

• Handle internal and external customer inquiries regarding parts for automatic and manual doors.
• Process orders for parts and technical systems via email or phone.

Skills

Customer Service Experience

Data Entry Accuracy

Communication Skills

Organizational Skills

Knowledge of SAP

Knowledge of ERP Systems

Knowledge of CRM Systems

Tools

SAP

Sage

ERP Systems

CRM Systems

Job description

Company Description

At dormakaba, we are a globally successful company with a family business culture, employing more than 15,000 employees worldwide.

We are one of the top 3 companies in our industry and are globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance, and a fulfilling workplace.

In the UK, we offer training opportunities, career progression, and support over 550 employees across 14 office locations.

Job Description

Do you have a confident manner, excellent attention to detail, and are comfortable with CRM, ERP, or other commercial IT systems?

Our RTR brand, part of the dormakaba UK group, is seeking a Customer Support Coordinator to join our team at the Wakes Colne branch near Colchester, Essex.

Your Tasks

Our Customer Support Coordinators handle all internal and external customer inquiries regarding parts and components used in the installation, maintenance, and repairs of automatic and manual doors from various manufacturers. The role involves processing orders for parts and technical systems via email or phone, requiring attention to detail and accuracy to ensure customer satisfaction. You will manage orders from third-party businesses, our external sales team, and handle customer credit inquiries, stock queries, and other related matters.

We seek someone who stays updated with industry innovations and products, demonstrating technical aptitude, curiosity, and a genuine interest in our business.

Ultimately, we need someone willing to take ownership and provide exceptional internal sales support to become the preferred supplier for every client, regardless of their needs.

Your Skills

• Experience in a fast-paced, office-based customer service environment with excellent data entry accuracy
• Strong communication and organizational skills to build relationships with stakeholders
• Knowledge of SAP, Sage, ERP, CRM, or similar systems is advantageous
• A desire to learn about our product range to provide excellent support to customers

Our Offerings

At dormakaba, we value our employees and offer development and training opportunities. We support over 330 employees across various locations in the UK.

We provide an attractive salary and benefits package, including:

• 25 Days Annual Leave + Bank Holidays
• Holiday Purchase Scheme (buy up to 3 additional days)
• Enhanced Salary Sacrifice Pension Scheme (employee pays 3%, company pays 6%)
• Life Assurance
• Healthcare Support and Employee Assistance Programme
• Health & Wellbeing App with Digital GP Service
• Enhanced maternity and paternity benefits after qualifying period
• Access to LinkedIn Learning
• Employee Discounts scheme

Interested?

Apply online via the provided link (role listed as Customer Sales Support). We look forward to hearing from you!