Customer Sales Expert

Travis Perkins; Bath; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join Travis Perkins as a Customer Sales Supervisor and take an exciting role at the forefront of customer engagement. In this key position, you will lead a dynamic team, ensuring exceptional service delivery, while building lasting relationships with our customers. Enjoy competitive pay and a variety of benefits, including a supportive work environment that promotes work-life balance.

Benefits

Annual colleague bonus

Contributory pension

Private healthcare

Life assurance

Sharesave scheme

Colleague discounts

Online discounts at leading retailers

Qualifications

• Experience in a supervisory role is required.
• Strong customer service capabilities.
• Ability to work in a dynamic, fast-paced environment.

Responsibilities

• Lead and inspire a team to provide outstanding customer service.
• Handle customer inquiries, prepare quotes, and ensure product safety.
• Adhere to all safety policies and procedures at the branch.

Skills

Customer Service

Team Leadership

Adaptability

Tenacity

Communication

Job description

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Joining the Travis Perkins family as a Customer Sales Supervisor

You will need to be able to lead and inspire a team, build loyalty, whilst being on the front line dealing with our customers that come into your branch, providing a first class service and keeping colleagues and customers safe at all times.

What will I be doing?

No one day is the same as the next in TP branch life, but here are a few pointers:

• Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
• You’ll handle requests, provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great.
• You'll also be responsible for ensuring the safe and correct movement of our products around the branch.
• Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.

What experience do you need?

This is a key customer facing role, you just need the ability to provide great customer service and have experience in a supervisory role, we can teach you the rest.

Does this sound like you? We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Customer Sales Supervisors. Are you:

• Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
• Someone who thrives in a dynamic and fast paced environment.
• Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships.

You’ll also receive £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group including Toolstation). Plus, we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work-life balance - most of our customers choose to enjoy their weekends and bank holidays, which means you can too!