Customer Sales Executive ATCC

LGC; Bury; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global life science tools company is looking for a Customer Support Specialist to assist with sales and technical inquiries in the UK and EMEA regions. Candidates should have a relevant degree in Life Sciences, previous customer service experience, and proficiency in both Italian and English. This role offers a dynamic environment with opportunities for career growth and flexible work options.

Benefits

Comprehensive training and mentoring

Career growth opportunities

Flexible and hybrid work models

Qualifications

• Degree or equivalent experience in Life Sciences required.
• Previous experience in sales or customer service in a Life Sciences company is required.
• Proficiency in Italian and English is essential.

Responsibilities

• Handle customer inquiries and prepare accurate quotations.
• Support the Technical Sales team with customized responses.
• Provide initial technical support and escalate complex issues.

Skills

Customer service

Proficiency in Italian

Technical support

Organizational skills

Education

Degree in Life Sciences

Tools

CRM systems

Microsoft Office

Job description

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LGC is a leading global life science tools company, providing critically important components and solutions into high-growth application areas across the human healthcare and applied market segments. Our 180 years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled us to build our product portfolio and expertise, and develop deep relationships with customers, industry partners and the global scientific community.

About the ATCC

ATCC, a not-for-profit organisation, is the world’s largest bio-repository holding a collection of over 4,000 cell lines, 70,000 microorganisms and providing GMP cell banks to the Biopharmaceutical community. LGC is the exclusive partner of ATCC in Europe and seek to build awareness of the outstanding portfolio, grow revenues and ensure customers receive the materials in flawless condition. ATCC is the go to provider of validated, authenticated biomaterials trusted by scientists worldwide.

Job Description

Do you have a background in Life Sciences and want to take your career to the next level in a customer-focused role? LGC is offering an exciting opportunity to join our team, where you will support the sales and distribution of our ATCC portfolio across UK and Nordics and other EMEA regions as needed.

Key Responsibilities

In this role, your primary responsibility will be to deliver exceptional customer service. This includes addressing sales and technical inquiries via phone or email and providing support to our Core ATCC Team and Technical Sales Specialists.

• Handle customer inquiries, prepare accurate quotations, and follow up to increase conversion rates.
• Support the Technical Sales team to customise responses based on customer requirements.
• Provide initial technical support to customers and escalate more complex issues when needed.
• Implement local strategies aligned with the EMEA sales and marketing plan
• Maintain service levels, act as a liaison between Order Entry and Technical Sales team and use ERP systems and Salesforce to support sales

Every day, you’ll dive deep into customer needs, using your expertise to guide complex discussions and find tailored answers. You’ll collaborate with passionate colleagues, from the UK to Germany, France, and beyond, driving sales success and delivering unmatched service. With a two-week onboarding programme to master systems, products, and best practices, you’ll be equipped to shine.

Qualifications

• Educational Background: Degree or equivalent experience in Life Sciences or a related field inCell Biologyrequired
• Experience: Previous experience in sales or customer service, preferably in a Life Sciences company, demonstrating a proactive approach to sales activities within a scientific environment is required
• Language Skills: Proficiency in Italian and English and communication abilities
• Strong organisational skills: Prioritisation capabilities aligned with commercial activities
• Technical Proficiency:Experience with CRM systems and proficiency in Microsoft Office suite

Our offer

• Comprehensive training and mentoring for a successful start
• Friendly, encouraging, and dynamic Environment, vibrant team in an innovative, international company and diverse customers
• Career Growth in achieving sales targets and contributing to the success of the core ATCC Team
• Work-life balance through flexible and hybrid work models
• Open working culture that focuses on integrity, respect, passion and curiosity for future-oriented, creative solutions

If you are a flexible individual with the right attitude and a desire to succeed in a commercial environment, we want to hear from you.

You will play a crucial role in crafting and handling our product offerings. Your expertise and proven record in product management will be invaluable as you collaborate with cross-functional teams to resolve product strategy and efficiently implement it in the market. You will also have the opportunity to work closely with our marketing and sales teams to ensure detailed execution and achieve our growth targets.

Additional Information

Our values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website