Customer Sales Executive

ETL Systems Ltd; Hereford; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

33 days' holiday

Health Cash Plan

Annual Bonus

Company Pension

Career development and training

Wellbeing Support

People Perks

Buy and Sell Holiday

Free on-site Employee Gym

subsidised Café

Free onsite parking

Casual Business Dress

Annual company events

Job summary

ETL Systems Ltd in Hereford is seeking a Customer Relations Executive to be the friendly first point of contact for customers, handling quotes, order progress, and inquiries. You will collaborate with Sales Managers to prepare quotes, proposals, and orders, ensuring accuracy and timeliness across sales, marketing, operations, and production.

This office-based, hybrid role suits someone who is organised, proficient in Microsoft Office and Excel at an entry level, with CRM/ERP exposure and a

Qualifications

• Experience with CRM and ERP systems preferred but not required.
• Entry-level Excel skills required for basic data entry and reporting.
• Strong organisational skills and ability to prioritise workload.

Responsibilities

• Process sales orders on time.
• General administration: answer calls and update CRM and SharePoint.
• Create new model numbers with product descriptions and datasheets.
• Maintain sales resources: pricelists and datasheets.
• Liaise with supply base to achieve best solutions for customers and suppliers.

Skills

Microsoft Office

Excel basics

CRM experience

ERP systems

Organised

Prioritisation

Team collaboration

Tools

CRM systems

ERP systems

Job description

Looking for your next career move in a company that’s shaping the future of satellite communications?

At ETL Systems, we’ve been leading the way in RF design and manufacturing for over 40 years. Our technology powers critical satellite communications infrastructure used by the top 20 satellite operators and teleports worldwide, and 75% of NATO governments rely on our equipment to help protect their citizens.

We’re not just growing, we’re thriving. With three Queen’s Awards for Enterprise in International Trade, and recent acquisitions of Atlantic Microwave, SpacePath Communications, and IRT Technologies, we’ve expanded our capabilities across the full RF chain. This includes everything from antenna to modem, as well as high-power amplifiers and RF test equipment.

What truly sets us apart is our culture.

We are proudly recognised as a Great Place to Work (2024, 2025 & 2026) and named Best Workplace in Manufacturing, Production and Transportation (2025). Our success is built on strong values that shape how we work and grow together:

• Collaboration: We work as one team, united in purpose and committed to shared success.
• Innovation: We embrace curiosity and forward-thinking to drive meaningful progress.
• Excellence: We set ambitious standards and consistently deliver high-quality outcomes.
• Integrity: We act ethically, honestly and with professionalism in everything we do.

If you’re looking to join a company where your ideas are valued, your growth is supported, and your work makes a global impact, ETL Systems is the place for you .

• 33 days' holiday per year (including UK bank holidays), rising to 38 days over your first five years’ service.
• Company‑funded Health Cash Plan (helping with everyday healthcare costs).
• Annual Bonus & Salary Review.
• Company Pension.
• Career development and training for all roles.
• ETL Employee Wellbeing Support:, free eye tests, free Employee Assistance Programme, GP anytime.
• ETL People Perks: discounts on shopping, holidays, gym membership, days out, cinema and dining.
• Buy and Sell Holiday Scheme.
• Free on‑site Employee Gym (HFD HQ) and subsidised Gym memberships via People Perks
• Subsidised on‑site employee Café (HFD HQ), with free refreshments for all employees
• Free onsite parking, car share scheme and EV charging.
• Casual Business Dress.
• Annual company events.

Role Overview

As a Customer Relations Executive, your primary role is to be the friendly first point of contact for customers. You'll help with questions about quotes, order progress, or anything else they need. You'll also work closely with Sales Managers to create quotes, proposals, and orders accurately and on time. Your role will involve preparing customer quotes and making sure they reflect the high-quality brand we represent. You'll also collaborate with sales, marketing, operations, and production teams.

Key Accountabilities

• Process sales orders on time.
• General administration, such as answering incoming telephone calls to the company and updating records within our CRM system and SharePoint.
• Create new model numbers with product descriptions and product datasheets.
• Maintain sales resources such as pricelists and product datasheets.
• Liaise and negotiate with our supply base to achieve the best solution for our customers and suppliers.

This job is excellent for someone who wants an office-based role with flexibility.

• You should know how to use Microsoft Office and Excel to an entry level with a desire to advance ( basic navigation, data entry, formatting, simple formulas, cell referencing, sorting/filtering, creating basic charts, and saving/printing workbooks)
• You need to be organised and able to prioritise your work. Our sales admin team works closely to ensure customer requests are dealt with quickly, and you will be a big part of this flexible team.
• Experience with CRM and ERP systems is preferred but not required, as full training will be provided.

Location:

Hybrid working is available for this role - Before applying, please make sure you can commute to Coldwell Radio Station, Madley, Herefordshire, HR2 9NE.

Closing date:

At ETL, we always prioritise efficiency in everything we do. With this in mind, we are looking to commence our interview process without delay and reserve the right to close the opening early should we receive suitable applications.

VISA Sponsorship:

ETL Systems is proud to be a Grade A VISA sponsor for skills in short supply within the UK. Unfortunately, we are unable to offer sponsorship for this role.

Agency notice:

We would like to source for this role directly.