Customer Sales Executive

Wrightbus; Ballymena; On-site; GBP 20,000 - 30,000; Full time

Job summary

Wrightbus, a leading motor vehicle manufacturing company, is seeking a Customer Sales Executive. The successful candidate will deliver exceptional customer service, manage sales orders, and collaborate with teams to ensure customer satisfaction. This entry-level position offers opportunities for career progression and professional development.

Benefits

Discretionary 4% bonus

Life Insurance

Medicash scheme

Discounts with local businesses

Free parking

Canteen facilities

Career progression and professional development opportunities

Flexitime

Qualifications

• At least 1 year of experience in a similar customer order processing role.
• Proven experience communicating with customers via phone and email.

Responsibilities

• Manage assigned accounts to ensure quick processing and delivery of orders.
• Communicate with customers and sales teams regarding order statuses.
• Administer aftermarket part sales, including order uploads onto Sage.

Skills

Customer communication

Order processing

Proficiency in MS Office

Education

5 GCSEs including English and Maths at Grade C or above

Job description

Wrightbus Ballymena, Northern Ireland, United Kingdom

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Job Details

• Type: Permanent
• Location: Wrightbus, Ballymena, Northern Ireland
• Closing Date: Tuesday 03 Jun 2025 08:00

Job Summary

Wrightbus is the fastest growing production company in Europe. We are recruiting a Customer Sales Executive to deliver industry-leading customer service, provide accurate product information, and manage an efficient sales ordering process in our fast-paced aftersales department.

Responsibilities

1. Manage assigned accounts to ensure quick processing and delivery of orders.
2. Communicate with customers and sales teams regarding order statuses.
3. Administer aftermarket part sales, including order uploads onto Sage.
4. Ensure accuracy of sales orders and invoices.
5. Collaborate with purchasing to provide pricing and commercial terms to international customers.
6. Handle tenders, RFQs, and price requests via portals or email.
7. Provide estimated arrival times for back-ordered parts.
8. Resolve customer technical inquiries with technical departments.
9. Inform customers about obsoleted or superseded parts.
10. Create credit notes for faulty or overcharged items.
11. Compile sales and KPI reports as needed.
12. Maintain system data accuracy and follow escalation procedures for unresolved queries.

Requirements

• 5 GCSEs (or equivalent), including English and Maths at Grade C or above.
• At least 1 year of experience in a similar customer order processing role.
• Proven experience communicating with customers via phone and email.
• Proficiency in MS Office.

Benefits

• Discretionary 4% bonus
• Life Insurance
• Medicash scheme
• Discounts with local businesses (e.g., Galgorm Spa Resort, McAtamney's)
• Free parking
• Canteen facilities
• Career progression and professional development opportunities
• Flexitime

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Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Motor Vehicle Manufacturing