Customer & Sales Coordinator

Escape Recruitment Serv Ltd; Livingston; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer & Sales Coordinator to join their dynamic team in Livingston. This exciting role offers the opportunity to work in a hybrid environment, blending in-office collaboration with remote flexibility after initial training. You will be integral in processing sales orders, maintaining customer accounts, and ensuring excellent service delivery. If you thrive in a varied role and are eager to develop your skills within a supportive team, this position is perfect for you. Join a company that values attention to detail and customer satisfaction, and make a significant impact in their operations.

Qualifications

• Experience in administration with a focus on sales orders and customer accounts.
• Ability to provide excellent customer service and manage issues effectively.

Responsibilities

• Process sales orders and maintain delivery order spreadsheets.
• Deal with day-to-day issues like late deliveries and customer amendments.

Skills

Customer Service

Attention to Detail

Sales Order Management

Problem Solving

Education

High School Diploma

Relevant Administration Experience

Tools

SAP

CRM Systems

Job description

Job Description

Escape Recruitment Services Commercial Division are recruiting for our client, a global supply chain company based in the Livingston area. They have an excellent opportunity for a Customer & Sales Coordinator to join their small team on a permanent basis.

This role will be working hybrid, 3 days in the office and 2 days working remotely after the initial training period.

Responsibilities Include

• Processing sales orders
• Maintaining delivery order spreadsheets
• Dealing with any issues that rise day-to-day (late deliveries, failed deliveries, customer amendments etc.)
• Additional charges from hauliers
• Maintaining CRM systems
• Transport organisation
• Warehouse stock management
• Matching customer credit requests

Experience Required

• Previous administration experience, ideally dealing with sales orders and managing customer accounts
• Experience of using SAP is highly desirable
• Candidates looking to work in a varied role, within a small team and keen to develop their skills and experience
• Ability to provide excellent customer service
• Excellent attention to detail and accuracy