Customer Sales Coordinator

Anderson Recruitment Ltd; Hereford; On-site; GBP 23,000 - 28,000; Full time

Job summary

A family-owned construction business in Hereford seeks a Customer Sales Coordinator to manage customer engagement from initial contact to sale completion. You will need a proactive attitude, ability to work independently, and previous experience in a customer-focused environment. The role offers a salary of up to £28,000 with bonuses and free onsite parking.

Benefits

Uncapped quarterly bonus

Free onsite parking

Qualifications

• Experience in a busy customer-focused environment.
• Full UK driving license required.
• Ability to work independently after training.

Responsibilities

• Handle all new enquiries via email, phone, and in-person.
• Schedule follow-up calls and ensure they happen.
• Process quotes and keep customers informed.

Skills

Customer engagement

Attention to detail

Proactive attitude

Tools

CRM system

Job description

Overview

Our client, a well-established family-owned business within the construction sector, has an exciting opportunity for a Customer Sales Coordinator to join the team in Hereford on a full-time permanent basis.

The ideal candidate will have experience in a busy customer-focused environment and be able to take full ownership of customer engagement from initial point of contact to completion of the sale. You will work with a friendly team who are on hand to support with their knowledge and expertise throughout the process to ensure a top-notch service. To apply for this role you will need a full UK driving license as occasional visits to their other site are required.

Responsibilities

• Be responsible for handling all new enquiries received by email and phone plus any walk-ins
• Schedule follow up calls and ensure they happen as agreed
• Respond to new leads and book initial quote appointments
• Arrange collection of deposits and secure survey meetings
• Process quotes, keeping customer informed of progress and action amends as required
• Maintain up to date records of customer communications within the CRM system
• Support the day-to-day operations with general admin as required

Candidate Attributes

• Proactive and adaptable with a “can do” attitude
• Exceptional attention to detail and accuracy
• Enthusiastic and methodical approach to learning
• Able to work independently following an initial training period
• Able to take responsibility and ownership of tasks

Hours

Monday – Friday – 8am to 5pm

Salary

Up to £28,000 depending on experience + uncapped quarterly bonus + free onsite parking