Customer Sales Advisor - Sky Outbound

PLC D&G Group Limited; Brighton; Remote; GBP 24,000 - 35,000; Full time

Job summary

A remote Customer Sales Advisor position at PLC D&G Group Limited seeks dynamic individuals to thrive in a fast-paced, target-oriented sales environment. The role requires strong communication skills, empathy, and resilience to connect with customers effectively while promoting insurance products. Competitive salary and potential bonuses are offered, along with opportunities for personal and professional growth in a supportive atmosphere.

Benefits

Health Cash Plan

Instant discounts

Electric vehicle leasing

Qualifications

• Self-driven with a strong motivation for sales outcomes.
• Able to adapt, listening actively to customer needs.
• Clear communicator, avoiding jargon and misleading language.

Responsibilities

• Assist customers with household electrical items insurance.
• Explain products and address customer questions effectively.
• Achieve strong performance in a fast-paced, target-driven environment.

Skills

Sales Motivation

Empathy

Resilience

Clear Communication

Job description

Customer Sales Advisor - Sky Outbound page is loaded

Customer Sales Advisor - Sky Outbound

Apply remote type Remote locations Nottingham, UK time type Full time posted on Posted 14 Days Ago job requisition id JR100021

Salary : £24,500 per year plus OTE £7,200 per annum
Contract: Permanent, full time with a fixed weekly shift pattern
Location: Remote – Working from home

Domestic and General is the largest insurance company in the UK with an ambition to scale globally. We currently service over 9 million customers annually whilst being a proud partner to leading manufacturers and retail brands across the globe

For consecutive years we have been recognised as a “Great place to Work”.

D o you thrive in a fast-paced environment and enjoy connecting with people? If you're motivated by a supportive but target-based environment, you'll fit right in as a Customer Sales Advisor.

We set the bar high - our agents are the best of the best. The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.

So, who are you?

• Self-Driven - You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.
• Empathetic and an active listener – Understanding customer’s needs is crucial for recommending suitable products and building trust.
• Resilient and adaptable – Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.
• Curious and growth mindset – A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.
• Clear communicator – Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.
• Independent - You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.

How will you contribute?

As a remote outbound sales advisor in our virtual contact centre, you will play a pivotal role within the business as you help customers safeguard their valuable household electrical items, through our insurance cover protection options. You will provide the features and benefits of our protection plans to customers, whilst also addressing any questions or concerns that customers may have. You will focus on ensuring the very best outcome for customers during each interaction.

It's a remote role working from home, but you’re not alone. You will be part of a supportive team that values your efforts and celebrates your success, fostering an environment where your contributions are recognised and appreciated. Whilst challenging, it is incredibly rewarding as you will have the opportunity to make a significant impact on the lives of our customers.

This position not only offers a competitive salary but also presents an excellent opportunity for individuals eager to advance their careers in sales and customer service, all within a supportive and rewarding atmosphere that encourages professional growth and development.

What's Next?

At D&G we give you all the tools that you would need to have a fulfilling career. Every system, every process and every Partner is brought to life through a series of eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during the training period. This allows you, to fully embrace and understand what is required to succeed at D&G and to provide our customers, with the best outcomes.

The Benefits of joining Domestic and General

• Starting salary of£24,500.
• Average Bonus Earnings of£7,200 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
• Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
• Remote working / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards

Process

• Apply on workday
• 15-minute telephone conversation with one of our Talent Acquisition team
• Complete our online Virtual Assessment
• A Microsoft teams’ interview and call listening exercise
• Job Offer and employment screening checks
• IT Equipment delivery and set up call in readiness for day 1

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

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For over 100 years, Domestic & General has been a trusted provider of aftercare for domestic appliances for over 16 million customers. You'll have tailored support and training throughout your time at Domestic & General, allowing clear career progression in the direction you choose. We're transforming a 100-year-old business into a tech-driven platform with a global reach. But to do that, we'll need a range of skills from all walks of life. Think you can help?