Customer Sales Advisor - Registrations

PLC D&G Group Limited; Nottingham; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid role

Health Cash Plan

Instant discounts

Salary Finance Loans

EV leasing

Long service awards

Job summary

Domestic and General is seeking a Customer Sales Advisor in Registrations to speak with customers who recently bought appliances and help them register warranties. You’ll promote enhanced protection options and deliver a positive, compliant customer experience.

The role is full-time with a hybrid setup for Nottingham-area locals or fully remote for those outside Nottingham, starting soon. You’ll join a high-energy team focused on compliant, outcomes-driven service.

Qualifications

• Self-driven in a sales environment with FCA compliance awareness.
• Empathetic listening to understand customer needs and build trust.
• Resilient and adaptable in a fast-paced, regulated setting.
• Curious with a growth mindset and willingness to learn about products and updates.

Responsibilities

• Speak to customers who recently purchased appliances and register their manufacturer warranty.
• Encourage protection enhancements and deliver a positive customer experience.
• Work toward goals in a high-energy, regulatory environment.

Skills

Sales mindset

Active listening

Empathy

Resilience

Communication

Job description

Join a team where your impact matters!

Salary: £25,506 per year plus average additional earnings of £7,024 per annum

Contract: Permanent, full time, 37.5 hours per week with a rotating weekly shift pattern

Location: Fully Remote for those outside of Nottingham and Hybrid for those local to Nottingham.

Start: Monday, 5th of October.

For consecutive years we have been recognised as a “Great place to Work”.

Do you thrive in a fast-paced environment and enjoy connecting with people? If you're motivated by a supportive but target-based environment, you'll fit right in as a Customer Sales Advisor in the Registrations department. We set the bar high - our agents are the best of the best. The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.

So, who are you?

• Self-Driven - You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.
• Empathetic and an active listener – Understanding customer’s needs is crucial for recommending suitable products and building trust.
• Resilient and adaptable – Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.
• Curious and growth mindset – A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.
• Clear communicator – Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.
• Independent - You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.

How will you contribute? As a registrations advisor, you'll speak to customers who have recently purchased appliances and are looking to register their manufacturer warranty. Through engaging, positive conversations, you’ll help customers register their appliances while exploring ways to enhance their protection and overall experience. If you enjoy working towards goals, having meaningful conversations, and making every interaction count, this could be a great fit for you.

Shift Pattern: Your shift patterns will rotate on a 6 week rota between our core opening hours of 8am and 8pm (Monday‑Sunday). You’ll work 37.5 hours per week and you will have two 15‑minute breaks and a full hour for lunch, allowing you to recharge and maintain your focus.

We’ll provide all the equipment you need, but you must have broadband access.

What's Next?

At D&G we give you all the tools that you would need to have a fulfilling career. Every system, every process and every Partner is brought to life through a series of eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during the training period. This allows you, to fully embrace and understand what is required to succeed at D&G and to provide our customers, with the best outcomes.

Benefits of joining Domestic and General

• Starting salary of £25,506.
• Average Bonus Earnings of £7,024 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
• Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
• Work‑Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards

We want everyone to have a fair and inclusive experience when applying for a role with us. If you require adjustments or additional support during the application or interview process, please get in touch at [e-mail] and our team will do our best to help. Please note that we have a thorough referencing process, which includes criminal record checks. This role is only available to applicants based in mainland UK.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

For over 100 years, Domestic & General has been a trusted provider of aftercare for domestic appliances for over 16 million customers. You'll have tailored support and training throughout your time at Domestic & General, allowing clear career progression in the direction you choose. We're transforming a 100‑year‑old business into a tech‑driven platform with a global reach. But to do that, we'll need a range of skills from all walks of life. Think you can help?