Customer Sales Advisor - Customer Support Sales (Remote & Hybrid)

Domestic & General Service GmbH; Brighton; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Join a leading company as a Customer Sales Advisor, offering a competitive salary, flexible working options, and a 4-day work week. You'll engage with customers, resolve issues, and promote products while enjoying comprehensive training and development opportunities.

Benefits

33 days of annual leave

Free annual protection plan

Discounted gym memberships

Matched pension contributions

Life assurance of 4x salary

Qualifications

• Targeted sales experience required.
• Strong communication and rapport-building skills.

Responsibilities

• Ensure first-time problem resolution for customers.
• Up-sell products based on customer needs.
• Resolve customer queries promptly.

Skills

Sales Skills

Communication

Empathy

Team-oriented

Resilience

Job description

Salary: £22,865 per year plus OTE £3,000 per annum
Contract: Permanent, full-time with a 4-day week!
Location: REMOTE & HYBRID options – working from home, taking inbound calls.

Start: Monday 30th June

Are you a natural-born salesperson with targeted sales experience?

Do you want to work for a great company with fantastic benefits?

If you answer YES, YES, and YES, then you should join us as a Customer Sales Advisor.

Who we are

We are Domestic & General, a proud partner to leading manufacturer and retail brands worldwide. We take the worry out of appliance breakdowns for almost 9 million customers in the UK. We are currently recruiting Customer Service Advisors for a role that offers excellent work-life balance, flexible working, and an engaging onboarding process.

• A highly competitive £22,865 basic salary.
• Average bonus earnings of £3,000 per annum, based on sales performance, customer service, and call quality.
• Opportunities for higher earnings and bonuses for top performers.

The role you’ll do

This role offers a fantastic work-life balance with a 4-day working week. As a Customer Support Advisor in our busy inbound Customer Support & Sales department, you'll ensure customers have a great experience with first-time problem resolution. Using your sales skills, you'll up-sell products that meet customer needs while delivering excellent service to keep their worlds running smoothly.

Day-to-day responsibilities:

• Share new products with customers using your communication skills.
• Resolve customer queries or issues promptly.
• Build rapport, understand customer needs, and prioritize their interests.
• You can work remotely if you live far away; we provide all necessary equipment, requiring only broadband access.
• If within commuting distance, you can work on a hybrid basis at our new Nottingham office, which offers a modern collaborative environment.

What to expect:

• Complete a 4-week training program to learn systems, sales techniques, and customer service excellence.
• Work a fixed shift pattern from Sunday to Wednesday, 35 hours per week, starting at 8 am.
• Two days per week will be 8.5 hours; two days will be 9 hours.
• We provide all equipment; broadband access is required.
• Extensive training and development opportunities, with potential for career progression into areas like HR, Tech, Finance, and Marketing.

Experience and skills required:

• Targeted sales experience.
• Driven mindset with strong sales skills and goal orientation.
• Experience working autonomously or from home.
• Excellent communication skills, rapport-building, empathy.
• Team-oriented attitude focused on customer satisfaction.
• Resilient and adaptable to multitask and recover quickly.

Benefits include:

• Comprehensive training and career development.
• Regular incentives and prizes.
• Monthly sales bonuses.
• 33 days of annual leave including bank holidays.
• Free annual protection plan, with discounts for family and friends.
• Employee assistance program for health, relationships, and financial support.
• Discounted gym memberships and healthcare support.
• Matched pension contributions up to 5%.
• Life assurance of 4x salary.
• Discounts on Sky TV, mobile packages, and retail discounts.
• Additional benefits like travel loans, car leasing, Cycle to Work schemes.

We’re excited about your potential to join us. Apply now to become a Customer Sales Advisor.