Customer Sales Advisor - Beko Europe (Hybrid & Remote)

Domestic & General Service GmbH; Nottingham; Hybrid; GBP 25,000; Full time

Job description

Salary: £24,500 per year plus OTE £7,800 per annum
Contract: Permanent, full time with a fixed weekly shift pattern
Location: REMOTE & HYBRID – working from home

Are you a natural-born salesperson and have targeted sales experience?

Want to work for a great company with amazing benefits?

If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

Who we are

We’re Domestic & General (D&G), a proud partner to many leading manufacturers and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher, or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.

Right now, we’re recruiting Customer Sales Advisors — a role that offers a great work-life balance, with some excellent employee benefits.

The role you’ll do

• Acting as the first point of contact for customers who need help
• Assisting customers calling to register their appliances
• Using your wit, charm, and best sales patter to upsell our products
• Building rapport with our customers and getting to know their needs
• Helping each customer find the protection package for them

Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme.

You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

• A highly competitive £24,500 basic salary.
• Average Bonus Earnings of £7,800 per annum, earned through a combination of strong sales performance, excellent customer service, and call quality.
• For all our Agents, we ensure the salary and bonus opportunity are balanced, and for our highest performing Agents, there is an opportunity to earn higher rates of salary and additional bonus based on performance.
• Joining as one of our Customer Sales Advisors, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance, and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

So, what do we need from you?

• A solid background in targeted sales.
• Excellent attention to detail. Our customers mean a great deal to us, so we want to get things right the first time.
• Great communication skills to build relationships and listen to our customers.
• You’ll be a team player dedicated to providing the best customer experience.
• You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Sound good? There’s more…

• You can work remotely if you live far away. We’ll provide all the equipment you need to work from home; you’ll just need to have broadband access.
• Alternatively, if you live within a commutable distance from our Nottingham office, you can work on a hybrid basis. We’ve just opened a brand new office right next to the train station. You’ll enjoy a state-of-the-art working environment where you can collaborate with colleagues and receive hands-on support.
• You’ll work on a shift pattern from Monday to Sunday, 8 am to 8 pm.

What are these benefits?

• Full training– with clear career progression opportunities.
• Regular incentives– with some pretty great prizes.
• Sales bonuses– each month you’ll get the chance to earn some extra take-home pay.
• Annual leave– 33 days (including bank holidays).
• A free annual D&G protection plan– we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
• Employee assistance programme– free support and advice on relationships, physical and mental health, financial assistance, and more.
• Health and wellbeing– discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
• Pension scheme– matched employer contributions up to 5% of basic salary.
• Life assurance– employer funded cover of 4x basic salary.
• Employee discounts– online and on the high street.
• And many more benefits– including travel loans, car leasing, and Cycle to Work and Salary Finance schemes.

We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Sales Advisor.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment, or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.