Customer Sales Advisor

FirstGroup Internal; Trowbridge; On-site; GBP 60,000 - 80,000; Part time

Job summary

A transportation company in Trowbridge seeks Customer Sales Advisors to deliver exceptional customer service and sell tickets. Candidates should possess strong customer service skills, a proactive attitude, and attention to detail. The role involves maintaining ticket machines and accountancy tasks. Training will be provided, and the schedule includes 24 hours per week with flexible shifts. Apply now to join the team and make a real impact.

Qualifications

• Strong customer service skills.
• A proactive attitude and confidence in decision-making.
• Attention to detail and good numerical ability.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver top-tier customer service.
• Sell tickets and services professionally and efficiently.
• Maintain ticket machines and complete accountancy tasks.

Skills

Customer service skills

Proactive attitude

Attention to detail

Numerical ability

Job description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? We are looking for enthusiastic individuals to join us asCustomer Sales Advisors, where you'll confidently and impartially sell a wide range of tickets and services while exceeding customer expectations.

KeyResponsibilities?

• Deliver top-tier customer service.
• Sell tickets and services professionally and efficiently.
• Maintain ticket machines and complete accountancy tasks.

What You Need?

• Strong customer service skills.
• A proactive attitude and confidence in decision-making.
• Attention to detail and good numerical ability.
• Ability to work independently and as part of a team.

Working Hours?

The working schedule is 24 hours per week, including bank holidays, and follows a two-week rotation:

• Week 1: Monday to Wednesday, 06:15 – 14:15
• Week 2: Thursday and Friday, 06:15 – 14:15, and Saturday, 06:15 – 15:15

What to Expect?

• Shortlisted candidates will be invited to attend a competency-based interview, which is tentatively scheduled for the week beginning 25 August 2025.
• Full training will be provided, including a 2-week training programme in Swindon.

For further information, please contactJordan Welsby, Station Manager [e-mail]

In case of technical difficulties when submitting your application, please contact the Recruitment Team [e-mail]

Our Commitment to Inclusion:

We all belong to GWR.We embracediversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Exceptional Individuals – NeurodiversityHealth Assured – Neurodiversity

Ready to be the face of our service and make a real impact on our customers?Apply nowand take the next step in your career!