Customer Sales Advisor

Halfords; Tamworth; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a rapidly growing retailer focused on motoring and cycling products. This role offers a fantastic opportunity to develop your customer service skills in a dynamic environment. With comprehensive training and a supportive team, you will learn to engage with customers effectively, ensuring they receive the best service possible. Enjoy a range of benefits, including generous discounts, wellness programs, and career development support. Become part of a diverse team that values inclusion and encourages applications from all backgrounds. This is your chance to thrive in a rewarding retail career!

Benefits

25% Store Discount

50% Off Garage Bills

Discounts on Groceries and Holidays

Employee Wellness Programme

Life Assurance

Uniform Provided

Sharesave Scheme

Cycle to Work Scheme

Wagestream

Health Cash Plan

Qualifications

• Experience in delivering great customer service, ideally in retail.
• Proactive approach to understanding customer needs.

Responsibilities

• Demonstrate and explain products to customers.
• Provide fitting services and support customer inquiries.

Skills

Customer Service

Problem-Solving

Sales Target Achievement

Job description

Job Details

Age 21+ £12.21 per hour
Under 21 £10.00 per hour

Do you have a knack with customers?

Ideally, you already have retail sales experience, but if you’ve worked in another customer-focused sales environment, we’re likely to be a great fit for each other.

You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.

We invest heavily in training to give our colleagues skills to develop their careers. Whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether in retail or elsewhere in the Group.

To Be Successful in This Role, You Will Need

• Experience of delivering great customer service, ideally in a retail sales environment
• A proactive approach to helping customers and understanding their needs
• Problem-solving skills
• Availability to work on a rota basis, including weekends
• Ideally, some experience of working towards and achieving sales targets

Benefits

We offer a wide range of rewards and benefits to suit different priorities, including:

• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 50% off garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• Discounts on groceries, holidays, insurance, days out, restaurants, and more
• Employee wellness programme offering free, confidential support and counselling 24/7
• Trade Price Bike Scheme - buy one bike per year at a significant discount
• Life Assurance
• Uniform provided
• Option to join Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – access up to 30% of your pay before payday and build savings
• Health Cash Plan - claim cashback for healthcare costs and access well-being services

About Us

We are rapidly growing with a focus on motoring services and electric mobility. As the UK’s leading retailer of motoring and cycling products and services, and the largest vehicle service, maintenance, and repair business, we invite you to join our success story.

Not sure if you meet all criteria? We encourage you to apply anyway! At Halfords, we are committed to creating an inclusive workplace and are proud to welcome applications from all backgrounds, embracing diversity within our One Halfords Family.