Customer Sales Advisor

Careers at Hills; Swindon; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Healthcare Cash Plan

Wellbeing Hub

Counselling support

Family-friendly benefits

Holiday entitlement 25–28 days

Cycle-to-Work

Job summary

Hills Quarry Products is seeking a Customer Sales Advisor to join on-site in Swindon. This full-time, permanent role involves handling orders and enquiries for aggregates, concrete, muckaway, and related products, delivering a first-class customer experience.

The ideal candidate has customer-facing experience, excellent communication and organisational skills, and can work effectively under pressure in a fast-paced environment.

Qualifications

• Previous experience in a customer service or customer-facing role.
• Strong attention to detail with a high level of accuracy.
• Excellent listening skills with the ability to understand and respond to customer needs.
• A collaborative team player with a positive and flexible approach.
• Confident communicator with strong verbal and written skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Good administrative and organisational skills.
• Proactive and solution-focused mindset, with the ability to use initiative.
• Strong time management skills, with the ability to prioritise workload effectively.

Responsibilities

• Provide product options, pricing, and quotations to direct sales customers, proactively following up to convert opportunities into sales.
• Generate, coordinate, and secure sales leads and orders to support business growth.
• Manage and coordinate telephone cash sales in collaboration with the Sales Office Supervisor.
• Efficiently receive, record, and process customer orders, ensuring accuracy and timely delivery.
• Liaise with quarries, concrete plants, suppliers, and transport teams to ensure seamless coordination of customer orders.
• Build and develop strong relationships with existing customers, identifying opportunities to grow accounts and enhance customer satisfaction.

Skills

Customer service

Attention to detail

Communication

Team player

Time management

Administrative skills

Proactive mindset

Job description

Hills Quarry Products - Customer Sales Advisor

Location: Swindon

Salary: £27,054.35 per annum

Hours: 37.5 hours

Contract: Full-time, Permanent

Join Our Team at Hills!

We are looking for a Customer Sales Advisor to join our team on site at our office in Swindon. This is a full-time, permanent role with a competitive salary and a fantastic benefits package.

What is the role all about?

As our Customer Sales Advisor, you will play a key role in delivering a first-class customer experience. You’ll handle orders and respond to enquiries for aggregates, concrete, muckaway, and associated products, providing a seamless, professional service to both internal and external customers.

What you will be doing:

As our Customer Sales Advisor, you will:

• Provide product options, pricing, and quotations to direct sales customers, proactively following up to convert opportunities into sales.
• Generate, coordinate, and secure sales leads and orders to support business growth.
• Manage and coordinate telephone cash sales in collaboration with the Sales Office Supervisor.
• Efficiently receive, record, and process customer orders, ensuring accuracy and timely delivery.
• Liaise with quarries, concrete plants, suppliers, and transport teams to ensure seamless coordination of customer orders.
• Build and develop strong relationships with existing customers, identifying opportunities to grow accounts and enhance customer satisfaction.

What we are looking for:

Essential:

• Previous experience in a customer service or customer-facing role.
• Strong attention to detail with a high level of accuracy.
• Excellent listening skills with the ability to understand and respond to customer needs.
• A collaborative team player with a positive and flexible approach.
• Confident communicator with strong verbal and written skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Good administrative and organisational skills.
• Proactive and solution-focused mindset, with the ability to use initiative.
• Strong time management skills, with the ability to prioritise workload effectively.

Desirable:

• Previous experience in outbound sales.

Why join us?

As our new Customer Sales Advisor, you’ll be joining a respected, long-established business in the quarry industry with a strong reputation for quality, sustainability and community responsibility. You’ll be part of a fantastic team in a supportive environment where everyone’s contribution is valued.

Why you will love working here:

• Healthcare Cash Plan - dental, optical, physiotherapy, prescriptions + free 24/7 remote GP for you and your family.
• Award-Winning Online Wellbeing Hub - expert resources to support your mental, physical, and financial wellbeing.
• 24/7 Support When You Need It - confidential employee assistance programme helpline (managed by an external provider) and up to 6 free counselling sessions every year.
• Family-Friendly Benefits - enhanced maternity and paternity policies, plus life assurance for peace of mind.
• Generous Holiday Allowance - 25 days (rising to 28) with the flexibility to buy or sell days - All manageable via our employee self-service mobile app.
• Good attendance credits - earn good attendance credits which can be traded in for more holiday days.
• Cycle-to-Work Scheme - save money, stay fit, go green.
• Exclusive Discounts - big savings on shopping, dining, gyms, travel, and entertainment.
• Grow Your Career - access to ongoing training and development via our "Learning For All" platform.
• Make a Difference - up to 2 paid volunteering days each year for causes you care about.
• Refer-a-Friend Bonus - cash rewards when you successfully refer a friend.

We do not use artificial intelligence (AI) tools to screen or shortlist applications; all applications are reviewed by our hiring team

About Us

Across Wiltshire and surrounding counties, The Hills Group of companies manages and recycles waste, produces essential construction materials through quarrying and ready mixed concrete, and builds award-winning homes in sought after locations.

Established in 1900 and family-owned, The Hills Group has evolved over the past four generations into a multi-million pound business, harnessing the latest technologies, pioneering major infrastructure projects, and employing over 600 people.

Whether extracting minerals, managing and recycling waste or building new homes, the same qualities of energy, enterprise, affability and confidence with which Hills was founded, still characterise the Hills business today.

Hills is committed to providing an equitable workplace for all. We aim to ensure our workplaces are free from discrimination, and that our current and future colleagues are treated fairly and with dignity and respect. Please feel free to contact us directly should you wish to discuss how we can ensure a positive experience for you.

We are proud to be part of the Disability Confident scheme. During the application process, you will have the option to apply under this scheme should you wish to do so.