Customer Sales Advisor

FirstGroup Internal; South Oxfordshire; On-site; GBP 34,000; Full time

Job summary

A leading transportation company is looking for a Customer Sales Advisor at Didcot Parkway. This role involves delivering exceptional customer service, selling tickets, and assisting passengers on their journeys. Candidates should possess strong communication skills and the ability to work independently. The position may require varied shifts, including early starts and late finishes.

Qualifications

• Evidence of numerical ability.
• Strong verbal and written communication skills.
• Customer service experience required.

Responsibilities

• Providing the highest level of customer service.
• Selling a full range of products and services.
• Maximizing sales opportunities at ticket offices.

Skills

Exceptional front-line customer service

Strong verbal and written communication skills

Numerical ability

Attention to detail

Can-do attitude

Job description

Overview

Customer Sales Advisor

Location – Didcot Parkway

Grade/Salary: CSA/£33062

About the team

This position is based in Didcot Ticket Office. Working within the sales office you will often be the first people that our customers have contact with, having a responsibility to provide a warm welcome, make people feel secure and help customers on their journeys.

About the job

As a Customer Sales Advisor, you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, and ensure that customer requirements are met and exceeded

Responsibilities

• Providing the highest level of customer service and being proactive to customer needs
• Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner
• Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
• Carrying out routine maintenance and cleaning of ticket machines and IT equipment
• Accurately completing all accountancy and other associated documentation
• Maintaining TVMs at the station

Requirements

• Able to deliver exceptional front-line customer service
• Able to understand customer requirements and expectations
• A Self-starter with a can-do attitude
• Confident when decision making
• Able to remain calm yet directive in a crisis
• Able to work to strict procedure

As a minimum, you will need to have

• The ability to work as part of a team or independently
• Evidence of numerical ability
• Attention to detail
• Strong verbal and written communication skills
• Customer Service Experience

About the location

Didcot Parkway is a busy commuter station with regular services into both London Paddington & Reading.

Working Pattern

This role will require you to work a variety of shifts which will include early starts and late finishes as well as weekends and bank holiday working. Your starting and finishing times may be at times when public transport is not available, so you must be able to get to and from the station without relying on this.

Additional Information

Applicants shortlisted will be invited to an interview which will take place w/c 6th October 2025.

For further information, please contact Billy White, Station Manager, 07525 823756.

For more information regarding the application process, please contact the Recruitment Team at [e-mail]

Equality and Inclusion

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Links: http://exceptionalindividuals.com/neurodiversity/

Links: http://www.healthassured.org/blog/neurodiversity/