Customer Sales Advisor

Major Recruitment Norwich; Colchester; On-site; GBP 28,000 - 33,000; Full time

Job summary

A recruitment agency is offering a Customer Sales Advisor position based in Colchester. The role involves converting customer enquiries into orders, advising clients, and managing the order process. Ideal candidates will have at least 2 years' experience in a customer service role, with excellent communication and teamwork skills. Benefits include a £28,000 basic salary, quarterly bonuses, and 25 days of holiday plus bank holidays.

Benefits

Free parking

25 days holiday + bank hols.

Quarterly bonuses

Friendly team environment

Qualifications

• At least 2 years' office experience in an admin-heavy, customer service-based role.
• Ability to stay calm and focused in a busy environment.
• Genuine team player with a can-do attitude and a hunger to learn.

Responsibilities

• Turning customer enquiries into profitable orders for promotional merchandise.
• Advising clients on product options and branding methods.
• Processing and managing orders from start to finish.

Skills

Customer service skills

Attention to detail

Communication skills

Team player

Job description

Overview

Customer Sales Advisor

Location | Office-based in Colchester

Salary | £28,000 Basic + Quarterly Bonus

Hours | Monday to Friday, 8:30am - 5:00pm

Benefits | Free parking | Perks from suppliers | 25 days holiday + bank hols.

Contract | Full Time Permanent.

What you'll be doing

• Turning customer enquiries into profitable orders for branded promotional merchandise.
• Advising clients on product options and branding methods.
• Preparing accurate quotes and visuals.
• Processing and managing orders from start to finish using our internal system.
• Coordinating with internal teams and suppliers to ensure right-first-time delivery.
• Following up on website enquiries by phone and email to convert leads.
• Staying on top of admin and order updates to keep everything on track.

What They're looking for

• At least 2 years' office experience in an admin-heavy, customer service-based role.
• Someone who stays calm and focused when things get busy.
• A genuine team player with a can-do attitude and hunger to learn.
• Great attention to detail and top-notch communication skills.

Why join Them

• £28,000 basic salary + bonus of £300-£500 quarterly.
• 25 days holiday + all bank holidays.
• Office shuts over Christmas (just use 3-4 days holiday).
• Free parking on site.
• Friendly team environment with supplier perks (expect some lovely Christmas gifts!).
• Wellbeing Breaks throughout the day: 15 mins in the morning, 1 hour lunch, 15 mins in the afternoon.
• Monday to Friday 8:30am-5:00pm - no weekends or bank holidays worked!

If you're ready to bring your customer service skills to a varied, fast-moving role where no two days are the same - apply today!

Please contact our office on (phone number removed) or email Louisa Coggs at (url removed)

Major Recruitment acts as an Employment Agency for permanent roles and an Employment Business for temporary opportunities.

INDER