Customer sales advisor

Pertemps; Birmingham; On-site; GBP 26,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Sales Advisor in Birmingham. The role focuses on delivering exceptional customer service, maximising sales opportunities, and ensuring compliance with company procedures. Candidates should possess strong communication skills and the ability to work independently. A salary of £25,500 with a £500 bonus is offered, along with flexible hours.

Benefits

Performance bonus of £500 every 6 months

Flexible start and finish times

Qualifications

• Candidates must demonstrate strong communication and listening skills.
• Self-discipline and the ability to work both independently and in a team are essential.
• Comfort in representing company services confidently after training.

Responsibilities

• Respond to sales enquiries over the phone and face-to-face.
• Maximise every customer enquiry to achieve sales targets.
• Carry out administrative duties to ensure compliance with company procedures.
• Maintain a clean and professional environment.
• Implement procedures to minimise and recover bad debt.

Skills

Strong written and verbal communication skills

Active listening

Organisation and attention to detail

Ability to work independently

Job description

Job Title: Customer Sales Advisor
Salary: £25,500 per annum
Bonus: £500 performance bonus every 6 months
Hours: Monday to Friday, 8 hours per day
Flexible start and finish time between 7:45 AM and 7:00 PM
Weekends: Required to work 1 weekend in every 3

Role Overview
The Customer Sales Advisor plays a key role in ensuring customers receive consistently excellent service. This position involves handling daily customer interactions, maintaining high operational standards, and, in the absence of management, taking responsibility for day-to-day tasks and decision-making.

Key Objectives

• Deliver an exceptional customer experience at all times
• Maximise sales and support the achievement of store financial targets
• Recognise and act upon opportunities to increase occupancy and revenue
• Maintain high standards of presentation and cleanliness
• Ensure full compliance with health & safety guidelines for staff and customers
• Follow all operational procedures and company policies consistently

Main Responsibilities

• Respond to sales enquiries over the phone and face-to-face, advising on available services
• Maximise every customer enquiry to achieve personal and team sales targets
• Carry out administrative duties to ensure compliance with company procedures
• Maintain a clean, organised, and professional environment
• Lone working will be required; during such times or when management is absent, you may be given key holder responsibilities
• Forklift operation as required (training will be provided if applicable)
• Implement and follow procedures to minimise and recover bad debt
• Conduct regular physical inspections of the premises and customer areas
• Perform general housekeeping and other ad hoc tasks as needed

Person Specification

• To succeed in this role, candidates should demonstrate:
• Strong written and verbal communication skills
• Ability to speak clearly and actively listen to customer needs
• Self-discipline, organisation, and attention to detail
• Comfort working both independently and within a small team
• Ability to confidently represent company services following training and induction