Customer Sales Advisor

Halfords; Basildon; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading retailer of motoring and cycling products. As a Customer Service Assistant, you'll thrive in a fast-paced environment, delivering exceptional service and support to customers. With extensive training and career development opportunities, you can grow your skills and advance your career in retail or beyond. Enjoy a range of benefits including generous discounts, wellness programs, and a supportive workplace culture that values diversity. Be part of an exciting journey as we lead the way in motoring services and electric mobility.

Benefits

25% Store Discount

Up to 50% Off Garage Bills

Discount on Breakdown Cover

Employee Wellness Programme

Life Assurance

Uniform Provided

Sharesave Scheme

Cycle to Work Scheme

Wagestream Financial App

Health Cash Plan

Qualifications

• Experience in delivering excellent customer service, ideally in retail.
• Proactive approach to understanding customer needs.

Responsibilities

• Deliver great customer service and assist customers effectively.
• Demonstrate and explain products to customers.

Skills

Customer Service

Problem-Solving

Sales Target Achievement

Job description

Customer Service Assistant - Retail

Pay Rates:

• Age 21+ £12.21 per hour
• Under 21 £10.00 per hour

Got a knack with customers? Ideally, you already have retail sales experience, but if you've worked in another customer-focused sales environment, we’re likely to be a great fit for each other.

You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.

We invest heavily in training to give our colleagues skills to develop their careers. Whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether in Retail or elsewhere in the Group.

To Be Successful In This Role You Will Need

• Experience of delivering great customer service, ideally in a retail sales environment
• A proactive approach to helping customers and understanding their needs
• Problem-solving skills
• Availability to work on a rota basis, including weekends
• Ideally, some experience of working towards and achieving sales targets

Benefits

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 50% off your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more
• Employee wellness programme offering free, confidential support and counselling 24/7
• Trade Price Bike Scheme - buy one bike per year at a significant discount
• Life Assurance
• Uniform provided
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – a financial planning app for more control over your pay, including early access to earnings
• Health Cash Plan - cashback for healthcare costs and access to health services

We’re in an exciting chapter—rapidly growing with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We encourage you to apply anyway! At Halfords, we are committed to creating an inclusive workplace. We are an equal opportunities employer and welcome applications from all backgrounds, embracing diversity within our one Halfords Family.