Customer Safety Manager (Gas, Renewables & New Technologies)

oilandgasjobsearch.com; Cardiff; Hybrid; GBP 58,000; Full time

Job summary

A community-focused organization is seeking a Customer Safety Manager who will oversee gas safety and renewable technologies. You will manage compliance, drive innovation trials, and collaborate with various teams to ensure high standards across properties in South Wales. This hybrid role offers a salary of £57,413 and a variety of benefits, including a generous holiday allowance and training opportunities.

Benefits

26 days holiday entitlement plus Bank holidays

Pension scheme

Free counselling service

Health Cash Plan

Gym and shopping discounts

Training and progression opportunities

Qualifications

• Experience in managing compliance in housing or a regulated environment.
• Ability to interpret regulations and enforce compliance.
• Experience in building relationships with contractors and technical partners.

Responsibilities

• Oversee compliance in gas safety and renewable technologies.
• Lead innovation trials for new technologies.
• Work with internal teams to maintain safety standards.

Skills

Managing compliance

Understanding of landlord responsibilities

Knowledge of gas safety

Knowledge of renewable technologies

Strong organizational skills

Communication skills

Tools

Data and asset systems

Job description

Customer Safety Manager (Gas, Renewables & New Technologies)

This is a role with real impact. You'll be the person making sure our customers are safe in their homes, while also driving forward renewable energy and low-carbon innovation. From gas servicing to solar panels, heat pumps and battery storage, you'll oversee the systems that power our homes today and help us prepare for tomorrow.

You'll also have the opportunity to:

• Lead innovation trials and embed new technologies into our homes.
• Shape our approach to decarbonisation and sustainability.
• Develop strong relationships with contractors, technical partners, and internal teams.
• Influence service delivery across our diverse property portfolio.

Where does this role fit in?

You'll join our Compliance Team and report to the Head of Compliance and Property Safety. Working closely with colleagues in housing, care, support, sustainability, and trades, you'll be the go to person for gas and renewable compliance. You'll collaborate with contractors and technical experts to keep standards high and our systems future ready. You'll have line management responsibility for relevant team members, ensuring effective performance, development, and support within the compliance function.

What skills and experience do you need?

You'll bring experience of managing compliance in housing or another regulated environment, with a solid understanding of landlord responsibilities and the legislation that underpins safe homes. Alongside your knowledge of gas safety and renewable technologies, you'll be confident interpreting regulations and making them work in practice.

You'll combine strong organisational skills and attention to detail with the ability to use data and asset systems to keep everything accurate and audit ready. Just as important are your communication skills. You'll be someone who can build strong relationships, work collaboratively with colleagues, and get the best out of contractors and technical partners.

What are the pay and benefits?

• This is a perm role for 37 hours per week. Salary is £57,413
• Base locations: Swansea, Newport, or Cardiff
• This is a Hybrid role with essential in person collaboration - You'll spend time within our communities and work closely with teams face to face to make a real impact. Coverage area includes throughout South Wales and surrounding communities
• Working pattern and flexibility - Predominantly Monday to Friday, with the option to request a compressed 9 day fortnight
• 26 days holiday entitlement plus Bank holidays , rising to 30 days with length of service
• Pension scheme
• Sick Pay
• Colleague Referral Scheme (£250 per referral)
• Time for Talking - a free counselling service
• Health Cash Plan
• Savings Scheme
• Electric Vehicle Lease Schemes
• Cycle to work and Electric Car scheme
• Eyecare plan
• Give as You Earn charity donation scheme
• Gym and shopping discounts
• Training and progression opportunities

What's FREDIE?

At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now.

Equal Opportunities Statement

Pobl Group is an equal opportunities employer and welcomes applications from all qualified candidates.