Customer Retention Section Manager

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At Honda, we embrace inclusion in our policies. While our contracts state that the hours are as required to fulfill the role with a minimum of 35 hours per week, we offer flexibility regarding your working hours. The regular office hours are 08:00 – 16:00, Monday to Thursday, with a half-hour lunch break, and 08:00 – 13:00 on Friday. However, we provide flexibility with a daily start time between 07:00 and 11:00, depending on business needs.

Although there is no contractual right to work from home, employees may request to work from home 2 days per week, subject to business requirements.

The Role

We have an exciting opportunity within our European Network Operations Team for a Customer Retention Section Manager for Honda Motor Europe. This role involves leading our Customer Retention activities for both Automotive and Motorcycle products.

You will have the chance to make a meaningful impact on our customers' lives and contribute to our success. The role is challenging yet rewarding, requiring you to strategize, develop, and implement effective customer propositions across Europe to enhance retention and loyalty in our aftersales business.

You will have a direct report and work with a wider European team to leverage local expertise, visiting them regularly in line with Honda’s ‘Genba’ philosophy.

Main Responsibilities:

1. Lead the growth of Customer retention across Europe by:

• Defining effective Aftersales customer propositions to attract and retain customers
• Managing existing retention programs (e.g., Maintenance Plans, Extended Warranties)
• Identifying and implementing new retention programs
• Ensuring widespread adoption of these programs across the region
• Measuring the effectiveness and ROI of retention activities

Qualifications, Skills, and Experience: Required/Desirable

Required

• Understanding of Car and/or Motorcycle aftermarket operations, including opportunities and challenges
• Data analysis skills with high attention to detail to identify opportunities and measure performance
• Ability to collaborate with stakeholders across regions and globally
• Proven experience in developing and launching solutions from concept to implementation
• Strong presentation and communication skills, with influence capabilities
• A customer-first mindset
• Proficiency in MS Office, especially PowerPoint and Excel
• Willingness to travel extensively across Europe
• Understanding of Honda’s operations in Europe
• Experience managing customer-focused programs
• Knowledge of vehicle maintenance requirements
• Ability to speak a European language in addition to English

Honda is committed to equal opportunity and values diversity, fostering a culture of respect and inclusion that aligns with our philosophy of respect for the individual.