Customer Retention Lead

Esri UK; Cambridge; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Esri UK is seeking a Talent Acquisition Manager to help shape a talented team passionate about GIS. The role involves developing recruitment strategies, end-to-end hiring processes, and championing the employer brand in a vibrant work culture focused on growth and collaboration. Comprehensive benefits and a competitive salary package are offered.

Benefits

6% company pension

Gym contribution

Cycle to work scheme

Enhanced family-friendly policies

Volunteering opportunities

Strong focus on work-life balance

Qualifications

• Proven experience in full-cycle recruitment, ideally within tech or a related industry.
• Strong expertise in sourcing strategies (LinkedIn, talent pools).
• Ability to build relationships with stakeholders at all levels.

Responsibilities

• Develop and execute a proactive talent acquisition strategy.
• Lead end-to-end recruitment for key roles.
• Champion employer brand, promoting culture and values.

Skills

Recruitment

Sourcing strategies

Employer branding

Stakeholder management

Job description

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Location: Aylesbury – hybrid working (typically one day in the office and four WFH).

Employment type: Initially a Fixed Term Contract until the end of 2025, covering a long-term absence. We’ll consider either full or part-time hours.

Salary: Starting from £40k + c.20% annual bonus.

We’re looking for a Talent Acquisition Manager who’s passionate about finding and hiring top talent. You won’t just fill roles—you’ll help shape the future of our team and ensure we bring in people who are as excited about GIS as we are.

Who Are We?
Esri UK is the leading provider of ArcGIS, the world’s top geospatial software. We empower public and private sector customers across the UK with powerful mapping and location intelligence solutions. With the largest pool of GIS expertise in the country, we are a trusted authority in geospatial technology and a growing, profitable company with exciting career prospects.

As a Talent Acquisition Manager, you will:

• Develop and execute a proactive talent acquisition strategy to meet business growth objectives.
• Partner with hiring managers to define role requirements, interview processes, and candidate assessments.
• Lead end-to-end recruitment for key roles, from sourcing to offer management.
• Build talent pipelines through direct sourcing, networking, employer branding, and partnerships (e.g., universities, tech communities).
• Optimise recruitment processes for efficiency, diversity, and candidate experience.
• Leverage data and insights to track hiring metrics and improve strategies.
• Champion Esri UK’s employer brand, promoting our culture and values to candidates.

What We’re Looking For:

• Proven experience in full-cycle recruitment, ideally within tech or a related industry.
• Strong expertise in sourcing strategies (LinkedIn, talent pools).
• Experience hiring technical roles (e.g., software engineers, GIS specialists) is a plus.
• Ability to build relationships with stakeholders at all levels.
• Passion for employer branding and creating an inclusive hiring process.

What We Offer:

• Competitive salary starting from at least £40,000, plus a generous annual bonus c. 20%
• 6% company pension
• Gym contribution
• Cycle to work scheme
• Enhanced family-friendly policies
• Volunteering opportunities for causes you care about
• A welcoming company culture with a strong focus on work-life balance.