Customer Retention Analyst

Buscojobs; Greater London; On-site; GBP 30,000 - 60,000; Full time

Job description

Henry Schein One is a leading provider of dental software solutions, dedicated to empowering dental professionals with innovative technology. We are passionate about improving patient care through seamless practice management software, and we’re looking for a Retention Specialist to help ensure our customers experience long-term success with our products.

About the Role

As a Customer Retention Analyst, you will play a critical role in analysing customer behaviour, identifying trends, and developing data-driven strategies to enhance customer loyalty and minimise churn. This role is heavily focused on data interpretation and insights, rather than direct customer engagement. You will monitor key retention metrics, analyse risk factors, and collaborate with internal teams to implement proactive measures that ensure continued customer success.

Key Responsibilities

1. Monitor customer behaviour patterns to identify at-risk customers, and analyse data to enhance retention efforts.
2. Develop targeted campaigns, loyalty programs, and incentives to encourage customer engagement and renewals.
3. Analyse customer usage data to identify early warning signs of dissatisfaction and collaborate with internal teams to address recurring issues.
4. Use CRM and analytics tools to track trends, forecast churn risks, and provide actionable insights.
5. Work closely with Customer Success, Sales, and Product teams to implement data-driven retention strategies and drive product improvements.

About You

1. 3+ years of experience in customer retention, customer success, or account management.
2. Proven track record of reducing churn and increasing customer lifetime value.
3. Strong problem-solving, negotiation, and conflict resolution skills.
4. Experience with CRM systems (e.g., Salesforce, HubSpot, Gainsight) and data analysis tools.
5. Ability to interpret complex data sets, communicate insights effectively, and drive strategic decision-making.

Why Join Us?

1. Be part of a global leader in dental software solutions.
2. Work in a collaborative and supportive team environment.
3. Opportunity to make a real impact on customer satisfaction and business success.
4. Competitive salary and benefits package.

If you are passionate about customer success and retention, and want to be part of a company that values innovation and customer experience, we’d love to hear from you!