Customer Response Manager - Borehamwood, England

TN United Kingdom; Borehamwood; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Response Manager to lead a dynamic helpdesk team in a busy healthcare environment. This full-time role involves overseeing customer service operations, managing team activities, and ensuring efficient query resolution. The ideal candidate will have strong organizational skills and experience in healthcare, contributing to a supportive and collaborative atmosphere. If you're passionate about customer service and team management, this opportunity could be your next career move!

Qualifications

• Previous experience managing a team in a customer service role.
• Experience working in a healthcare environment is essential.

Responsibilities

• Track and prioritize queries from central services teams.
• Manage daily customer service helpdesk activities and delegate tasks.

Skills

Team Management

Customer Service

Organizational Skills

Attention to Detail

Microsoft Office Suite

Tools

Internal Ticketing Software

Job description

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Customer Response Manager - Borehamwood, England, Borehamwood

Location: Borehamwood, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

6d1c0d07fa19

Job Views:

12

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

A full-time permanent opening has arisen for a punctual and reliable Customer Service Helpdesk Manager to work in one of the UK’s leading private healthcare organisations. The role involves assisting and supporting multi-disciplinary teams within customer services, scientific, support staff, supplier departments, and other colleagues. The position is 40 hours a week, from 9:00 a.m. to 5:30 p.m.

This busy and varied role includes responsibilities such as:

• Tracking and prioritising all queries from central services teams
• Managing and overseeing daily customer service helpdesk activities by delegating duties as needed
• Responding promptly to customer queries via email and telephone
• Providing overall assistance to the helpdesk team by answering calls and emails
• Raising purchase orders upon request from departments
• Using internal ticketing software to assign jobs to relevant staff
• Escalating serious complaints or issues that cannot be handled directly
• Uploading documents to the company's Quality Management system to support asset management
• Supporting other teams and departments, including laboratories, when required
• Assisting with order management and distribution of GP supplies locally

This role is based in the office.

To be considered, candidates must possess:

• Previous experience managing a team
• Experience working in a healthcare environment
• Good organisational skills
• Attention to detail, accuracy, and efficiency in work
• Basic keyboard skills and familiarity with Microsoft Office Suite
• Ability to maintain client confidentiality at all times

If this sounds like your next opportunity and you would like to learn more about this role and our client, please contact us.