Customer Resolutions Specialist - Hybrid & Wellbeing Focus

Daimler AG (Canada); Milton Keynes; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Pension plan

Wellbeing support

Development opportunities

Job summary

Mercedes-Benz Financial Services UK is seeking a Customer Resolutions Specialist to manage investigations and resolve complaints, ensuring fair outcomes and FCA alignment.

You will navigate complex scenarios, produce high-quality final responses, and collaborate across teams in a hybrid work environment with emphasis on empathy and accuracy.

Right to work in the UK applies; a comprehensive benefits package and development opportunities are offered.

Qualifications

• Experience in complaints handling in financial services.
• Knowledge of FCA, FOS, and TCF frameworks.
• Ability to meet regulatory timelines and deliver fair outcomes.

Responsibilities

• Investigate and resolve written and verbal complaints.
• Provide high-quality final responses and progress updates.
• Ensure regulatory timelines and fair customer outcomes.
• Collaborate with internal teams to reach resolutions.

Skills

Complaint handling

Regulatory knowledge

Empathy

Excellent communication

Job description

Mercedes-Benz Financial Services UK is seeking a Customer Resolutions Specialist to manage investigations and resolve complaints, ensuring fair outcomes and FCA alignment.

You will navigate complex scenarios, produce high-quality final responses, and collaborate across teams in a hybrid work environment with emphasis on empathy and accuracy.

Right to work in the UK applies; a comprehensive benefits package and development opportunities are offered.