Customer Resolution Specialist

Vwfs Uk; Milton Keynes; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Discretionary annual bonus

Employer pension 9%

VWFS contribution 6%

Job summary

VWFS UK is seeking a Customer Resolutions Executive to review customer objections, investigate cases, and resolve complaints with clear, timely responses. You will cross-reference information across internal systems and prepare final response letters while prioritising workload to meet regulatory deadlines.

The role emphasizes attention to detail, strong organisational skills, and the ability to work across multiple systems to deliver accurate outcomes for customers.

Qualifications

• Experience in customer service with a strong customer focus.
• Excellent attention to detail and ability to cross-reference information accurately.
• Understanding of regulation and financial services is useful but not essential.
• Able to learn quickly and work confidently across systems.
• Strong organisation and prioritisation to manage multiple workloads.

Responsibilities

• Review customer objections and evidence across internal systems.
• Investigate cases to understand the wider picture and determine outcomes.
• Manage scheme-related and general complaints and provide clear responses.
• Prepare final response letters after investigations.
• Prioritise workload to meet regulatory deadlines while delivering quality responses.

Skills

Customer service

Attention to detail

Organisation

Regulatory knowledge (useful)

Job description

VWFS UK is seeking a Customer Resolutions Executive to review customer objections, investigate cases, and resolve complaints with clear, timely responses. You will cross-reference information across internal systems and prepare final response letters while prioritising workload to meet regulatory deadlines.

The role emphasizes attention to detail, strong organisational skills, and the ability to work across multiple systems to deliver accurate outcomes for customers.