Customer Resolution & Insight Specialist

Marks and Spencer plc (UK); Chester; On-site; GBP 28,000 - 38,000; Full time

Job summary

Marks & Spencer is seeking a Customer Resolution Advisor to step in when a query or complaint has escalated and needs careful investigation, clear ownership and a thoughtful response. You’ll spend a significant amount of time speaking with customers on the phone, understanding concerns and helping to reach the right outcome, while working with stores, suppliers and wider teams to resolve complex issues.

In this high‑volume, fast‑paced environment you will deliver accurate data and strive for

Responsibilities

• You’ll spend a significant amount of time speaking with customers on the phone, understanding concerns and helping to reach the right outcome.
• You’ll work with stores, suppliers and wider teams to resolve complex issues in a high-volume, fast-paced environment, delivering accurate data and first-time resolution.

Job description

Customer Resolution & Insight Specialist

Location: Chester

Country: GB

Company: Marks and Spencer

Application Deadline: 2026-08-11T18:01:36.000Z

Job Closing Date: 2026-09-10T18:01:36.000Z

Marks & Spencer is seeking a Customer Resolution Advisor to step in when a query or complaint has escalated and needs careful investigation, clear ownership and a thoughtful response. You'll spend a significant amount of time speaking with customers on the phone, understanding concerns and helping to reach the right outcome.

You'll work with stores, suppliers and wider teams to resolve complex issues in a high-volume, fast-paced environment, delivering accurate data and first-time resolution.

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