Customer Resolution Account Executive

JR United Kingdom; Woking; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Customer Resolution Account Executive based in Woking, responsible for investigating and resolving complaints from registered members. This role requires excellent customer service skills and the ability to manage complaints effectively while maintaining high levels of service. The position offers 23 days holiday plus bank holidays and additional employee benefits, focusing on personal and professional development.

Benefits

23 days holiday plus bank holidays

Paid day for charity volunteering

Healthcare Cash Plan

Contributory workplace pension scheme

Cycle to Work Scheme

Access to deals hub for everyday savings

Life insurance coverage

Qualifications

• Previous experience in the Motor trade or insurance industry is an advantage.
• Experience in a Customer Service environment.
• Able to adapt quickly in a fast-paced environment.

Responsibilities

• Ensuring complaints are monitored and followed up in a timely manner.
• End to end account management of complaints.
• Identifying opportunities to improve the complaint handling process.

Skills

Communication skills

Customer service

Problem solving

Attention to detail

Teamwork

Tools

Microsoft Excel

Microsoft Word

Job description

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Customer Resolution Account Executive, woking

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Client:

Copart UK Limited

Location:

woking, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

07.06.2025

Expiry Date:

22.07.2025

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Job Description:

We are currently looking for a Customer Resolution Account Executive to join our Member Customer Relations team, based at our office in Bedford MK44 3JZ.

As a Customer Resolution Account Executive, you will be key to the investigation and resolution of our registered members’ complaints. You will account manage open complaints and monitor the progress of complaints, including liaison with internal departments to ensure that the complaint is dealt with efficiently. You will aim to deliver high levels of internal and external customer service.

What we need from you:

• Previous experience in the Motor trade or insurance industry is an advantage but not essential.
• Self-driven with a desire for continuous learning.
• Can empathize with customers and listen carefully.
• Is decisive and can distinguish when to be flexible and when to be firm.
• Can quickly identify and evaluate problems to reach a solution.
• Excellent communication skills with a confident and professional telephone manner.
• Proficient in the use of Microsoft including Excel and word.
• Strong attention to detail.
• Able to work on your initiative and in a team environment.
• Able to adapt quickly in a fast-paced environment and able to remain calm under pressure.
• Maintain a professional manner while dealing with customer complaints.
• Experience in a Customer Service environment.

Duties and Responsibilities:

• Ensuring that complaints are responded to in a timely manner by thorough monitoring of the internal complaints system.
• Ensure that all data entry and administrative work is carried out accurately and in a timely manner by keeping the Complaint inbox up to date and that all complaints are logged on our internal complaints system.
• End to end account management of complaints.
• Full investigation of all complaints.
• Make decision on rejecting or upholding complaint.
• Raise Payment and finance process.
• Escalate complex complaints to relevant teams.
• Meet the required quality standards of operation through the monitoring of the internal complaints system responses and closures.
• Work with colleagues responding to complaints to ensure handling processes are clear and adhered to.
• Identify opportunities to improve our complaint handling process to ensure customer satisfaction.
• Assist the Complaints Manager with Reporting.

What we offer you in return:

Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.

? Give Back: Receive a paid day to volunteer for a charity of your choice.

? Health & Wellness: Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.

? Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.

? Your Future: Join our contributory workplace pension scheme for financial security.

? Investment: Purchase shares in our global company at a discounted rate.

? Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.

?️ Life Assurance: Enjoy peace of mind with our life insurance coverage.

? Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.

? Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.