Customer Research and Experience Associate Consultant

Lidl; Greater London; Hybrid; GBP 42,000 - 51,000; Full time

Benefits offered by this job

35 days holiday (pro rata)

10% in-store discount

Pension scheme

On-site gym

Restaurant

Job summary

Lidl is seeking an Associate Consultant within the Customer Insights & Experience team in London. The role focuses on delivering actionable customer insights to influence decisions across Brand, CX and Campaigns in a fast-paced retail environment.

You will manage trackers, analyse data sources, and collaborate with Commercial, Customer, Operations and Regional teams. The hybrid role offers 3+ days in the office with some home-based flexibility, plus Lidl's benefits.

Qualifications

• Experience in day-to-day management of customer research and tracking studies.
• Strong analytical skills and ability to triangulate insights with other datasets.
• Experience in external stakeholder management.
• Proficiency in Excel/Google Sheets and PowerPoint/Google Slides.
• Ability to collaborate with multiple departments and teams.

Responsibilities

• Manage and deliver customer insights trackers for Brand, CX and Campaigns.
• Analyse tracking data to identify trends and communicate opportunities to stakeholders.
• Support strategic research projects from campaigns to store initiatives.
• Tell holistic stories using data from consumer and retail panels.
• Develop presentations and reports to influence decision makers.
• Support and manage external agency relationships and deliverables.

Skills

Excel/Sheets

PowerPoint/Slides

Analytical thinking

Stakeholder management

Communication

Team collaboration

Job description

Summary

£41,800* - £50,600* per annum | 35 days' holiday (pro rata) | 10% in-store discount | Pension scheme

At Lidl, we get involved and make things happen, bringing our energy to every day. Solving problems together and having an impact on our growing business is More to Value.

The Customer Insights & Experience (CIX) Department is at the heart of driving customer centricity throughout the business. From Board members and Head Office to our Distribution Centres and Stores, the Customer Insights & Experience Department has a track record of successfully informing key decision makers on what shoppers and competitors think, say and do. All of this within a collaborative and high performance environment, in a fast paced industry where no two days are truly ever the same.

We are looking to expand the teams' influence further with an Associate Consultant to support on Customer Research & Experience Insight topics. This role will bring experience and passion to provide actionable customer insights efficiently and simply to help us achieve our goal of Turning Customers into Fans. This is a unique and exciting opportunity to be a part of the team that is in the centre of Lidl's future growth.

At Lidl, we offer a hybrid working model to give you the best of both worlds. Spend three days or more in our state-of-the-art office, where you can enjoy an on-site gym, restaurant, and more of the perks you deserve. And with up to two days at home, you'll find the work/life balance you need to thrive.

Please note as per the Lidl internal structure, your job title will be 'Associate Consultant'.

What you'll do

• Responsible for seamless management and delivery of customer insights trackers related to Brand, Customer Experience and Campaigns.
• Analyse Brand, Campaign and Customer Satisfaction tracking data, to identify trends and communicate opportunities to key stakeholders across the business to improve the customer experience.
• Support and own strategic research projects, ranging from testing new campaigns to designing concepts and store initiatives to understand customer impact.
• Holistic storytelling through close collaboration and utilisation of available data sources (such as consumer and retail panels) across the Customer Insights and Experience department.
• Developing presentations and reports to influence key decision makers across the business including Commercial, Customer, Operational and Regional teams.
• Support and manage external agency relationships and deliverables.

What you'll need

• Experience in day to day management and delivering outputs from customer research and tracking studies.
• Excellent analytical skills with the ability and openness to triangulate research insights with other datasets (e.g., consumer and retail panels).
• Experience in external stakeholder management.
• Expertise in Excel / Google Sheets and Powerpoint / Google Slides.
• Team-first mentality, with an ability to collaborate with other team members and a range of departments across the organisation.
• Confidence and resilience to quickly adapt to a fast-paced and high-pressured business environment.
• Excellent communication and presentation skills.
• Inquisitiveness to learn and expand insight skillset.
• Self-motivation, organisation, and the ability to work independently to achieve results.
• Strong decision making skills to cope with the pressure of demanding targets and tight deadlines.

What you'll receive

• 35 days holiday (pro rata)
• 10% in-store discount
• Ongoing training
• Enhanced family leave
• Pension scheme
• Plus, more of the perks you deserve

*includes 10% non-contractual London Weighting allowance

You’re Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.