Customer Representative, Glasgow, Scotland

Berry Recruitment; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency in Glasgow is seeking a Customer Representative to join their team. The role requires delivering high-quality customer service, processing inquiries, and maintaining data accuracy. Candidates should exhibit strong communication and team collaboration skills. This is a full-time, office-based position with a 27-hour workweek and a contract lasting 12 months. Competitive salary and a supportive work-life balance.

Qualifications

• Ability to deliver high-quality customer service professionally.
• Articulate with good relationships with colleagues and clients.
• Able to work in a structured team environment.

Responsibilities

• Process work in line with agreed procedures.
• Learn to produce quality outputs and resolve queries.
• Schedule and prioritize work daily.

Skills

High quality customer service

Team collaboration

Effective communication

Flexibility

Attention to detail

Job description

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Customer Representative, Glasgow, Scotland, Glasgow

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Client:

Berry Recruitment

Location:

Glasgow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d1a60309a0b5

Job Views:

8

Posted:

01.08.2025

Expiry Date:

15.09.2025

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Job Description:

Description:

Berry Recruitment is out looking for an experienced Customer Representative

• Contract - 12 Months with possibility to be extended afterwards.
• 27 hours per week, 5.5 hour shifts across 5 days. We offer a rotating schedule that supports work-life balance while meeting business needs.
• Full time in the office

Key Responsibilities

• Process work in line with agreed procedures, business rules or scripts – Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
• Learn the procedures and understand parameters of producing a quality output.
• Process work to the defined level of quality.
• Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
• To schedule and prioritise allocated work on a daily basis.
• Distribute information and when required, work to the other team members or groups.
• Identify and suggest areas of improvement.
• Maintain and update information held on a data base or manually.

Experience

• Able to work in a team or other structured environment.
• Articulate and able to maintain good relationships with colleagues and clients.
• Delivers a high quality customer service in a professional manner, creating trust and confidence.
• Effective team player, who constantly displays commitment and flexibility.
• Assimilates and applies policies and procedures consistently.
• Accurate and timely delivery of tasks.

If interested, please apply - CV's being reviewed on daily basis.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.