Customer Repairs Manager

Bromford; Wolverhampton; On-site; GBP 47,000; Full time

Job summary

A leading company seeks a Customer Repairs Manager in Wolverhampton to oversee a team and deliver high-quality repairs to homes. You will manage a diverse team, ensuring excellent customer service and efficient operations. This role includes responsibility for health and safety, budget management, and contributing to continuous improvement initiatives.

Benefits

Performance Bonus

Flexible Working

Life Assurance

27 days annual leave plus bank holidays

Personal benefits fund

Health and wellbeing services

Retail discounts

Qualifications

• Proven experience managing a direct workforce within housing repairs.
• Ability to lead diverse teams across multiple trades.
• Skilled in managing team performance and contractor oversight.

Responsibilities

• Lead and manage internal Repairs Team and contractors.
• Deliver efficient, high-quality repair service for 6,000 homes.
• Oversee site visits and ensure customer satisfaction.

Skills

Leadership

Commercial Awareness

Team Management

Problem Resolution

Health and Safety Compliance

Job description

About the role

Contract: Permanent
Hours: 40 hours per week
Location: Wolverhampton and surrounding areas

Salary: £46,675.20, plus company car or cash allowance alternative

We believe it is our customer's basic right to have a home that is safe, secure and warm. We won't compromise on this - our homes must be all of this and more. We want to provide homes that customers are proud to live in, that work for them and their families, and that are the springboard they need to achieve their aspirations - not a barrier.

As a Customer Repairs Manager, you will be responsible for leading and managing our internal Repairs Team and appointed contractors to deliver an efficient, high-quality day-to-day responsive repair service to around 6,000 homes in the central patch.

You'll oversee 18 direct reports, including 2 Lead Engineers and a team of multi-skilled operatives, groundworkers, and roofers. Your role will be central to delivering a service that meets high customer expectations, achieves strong performance outcomes, and ensures that homes are kept to a high standard.

This role involves a mix of site visits, visits to customers' homes, home working, and office working. You will be provided with a company car or a cash allowance to support travel requirements.

What we're looking for

• An inspirational and motivational leader with proven experience managing a direct workforce within housing repairs and maintenance.
• Experience leading a diverse team across multiple trades (multi-skilled operatives, roofers, groundworkers etc.).
• Sound commercial awareness and the ability to manage budgets effectively and identify opportunities for efficiency.
• A proactive mindset, able to lead through change and deliver high-quality outcomes for customers.
• Capable and confident in managing contractors, overseeing health and safety compliance, and ensuring quality control.
• A commitment to continuous improvement and learning from service failures to reduce complaints and disrepair claims.
• A customer-first approach, ensuring high levels of satisfaction, problem resolution, and positive engagement.
• Skilled in managing team performance through regular 1:1s, team meetings and toolbox talks.

Additional requirements

• Comfortable with contributing to out-of-hours emergency service coverage on a duty rota.
• Hold a full UK driving licence and be able to travel regularly across the patch.
• Be able to complete and pass a Basic DBS check.

This is an exciting opportunity for someone who shares our values, understands the importance of quality housing repairs, and can bring out the best in a skilled and dedicated team.

If you're ready to make a real difference in people's homes and lives - we'd love to hear from you.

Apply today - we reserve the right to close this advert early if we receive a high volume of applications.

Benefits package

• Salary: £46,675.20 per year, with an annual salary review
• Performance Bonus: Based on individual and company-wide targets
• Flexible Working: We're happy to explore options if this is important to you
• Life Assurance
• Annual leave: 27 days per year, plus bank holidays, with an option to buy or sell up to 5 days
• Pension options: Choose from two pension schemes, with employer contributions of up to 10%
• Personal benefits fund: £500 annual allowance for benefits such as private medical insurance, dental treatment, critical illness cover, or gym membership
• Health and wellbeing services: Free access to 24/7 GP services, counselling, legal advice, and more
• Retail discounts: Save money on groceries, clothing, electronics, and more

Closing date for applications: 31st July 2025

Interviews will be held on 7th and 8th August at our office in Wolverhampton

If you have any questions or need assistance, please contact Natalie Sayer, Resourcing and Talent Specialist, at [e-mail].