Customer Renewal Manager

SailPoint; London; Remote; GBP 45,000 - 65,000; Full time

Job summary

Join a leading company in Identity Security as a Customer Renewal Manager. In this remote role, you'll support the renewal process across various teams, ensuring seamless execution. Ideal candidates have a background in customer engagement and SaaS, with a focus on commercial negotiation and relationship management.

Qualifications

• 3+ years experience in a customer-facing role.
• Experience managing SaaS subscription renewals.
• Ability to work with multiple commercial software systems.

Responsibilities

• Provide end-to-end renewal execution support.
• Collaborate with internal teams for quoting, contracts, and subscriptions.
• Maintain knowledge of SailPoint terms and conditions.

Skills

Commercial negotiation

Relationship management

Forecasting

Communication

Data integrity

Education

Bachelor’s degree or equivalent experience

Job description

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As the leader in Identity Security , SailPoint continues to grow globally. And as we look to expand our global presence, we are always looking for talented sales minded individuals to help support these efforts.We are a US based, publicly traded company, headquartered in Austin, Texas. SailPoint is not only the leader in the cloud enterprise space, our governance security solutions secure and enable thousands of companies worldwide. This would be a remote setting role based anywhere in the US.

We are seeking an experienced, highly motivated Customer Renewal Manager to be a part of our client-facing organization. This position is responsible for providing end to end renewal execution support. In this role as Customer Renewal Manager, you will work closely with Customer Success, Sales, Marketing, IT and Finance teams to plan, develop, implement, and execute all things renewal.

Responsibilities:

Provide end to end renewal execution support; maintain knowledge of commercial negotiation, product portfolio and entitlement metrics, and support on transactional steps related to renewals and amendments.

Leverage internal SailPoint networks to navigate cross-functionally and regionally.

Possess knowledge of SailPoint Terms and Conditions.

Knowledgeable in commercial metrics and forecasting principles.

Ensure data integrity of renewal opportunities. This includes collaborating with Deal Desk, Contracts and Sales to ensure quoting, contracts, and subscriptions are all up to date.

Provide management with regular status updates, summaries of highly complex issues, and accurate visibility to forecasted attrition and escalate as needed

Required Skills/Experience:

Bachelor’s degree or equivalent comparable experience

3+ years experience in customer facing role with ability to influence different stakeholders using strong relationship and communication skills.

Previous experience managing SaaS Subscription renewals process ideal

Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals

Forecasting experience with the ability to forecast accurately

Work effectively in a team environment and generate high impact results measure by renewal bookings

Ability to work through multiple SailPoint commercial software systems

Communicate clearly both orally and in written form and proven ability to build strong relationships

Proven ability to organize and prioritize tasks while being process oriented

Highly organized with strong attention to detail

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [e-mail] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Software Development

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