Customer Renewal Advisor

Howden Group Ltd; Colchester; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Learning & development opportunities

Job summary

Howden Group Ltd in Colchester is seeking a Customer Renewal Advisor to support existing clients with policy renewals, ensuring their cover continues to meet needs and delivering high-quality service by phone and email.

You will maintain relationships with customers, insurers and colleagues, process renewals and policy adjustments, and identify opportunities to add value with tailored solutions in a fast-paced, customer-focused environment.

Qualifications

• Experience in a customer-facing, sales, renewals or administrative role.
• Confidence communicating with customers over the phone and building rapport.
• A positive, proactive and customer-focused approach.
• Strong organisational skills and attention to detail.
• The ability to manage multiple priorities and meet deadlines.
• Good literacy, numeracy and IT skills.
• GCSEs (or equivalent), including Maths and English; A Levels desirable; Cert CII desirable.

Responsibilities

• Building and maintaining positive relationships with customers, insurers and colleagues.
• Contacting existing clients regarding their policy renewals.
• Understanding customers' needs and identifying suitable insurance solutions.
• Delivering a high level of service through phone and email interactions.
• Handling customer enquiries promptly, professionally and accurately.
• Processing renewals, policy adjustments and related administration.
• Preparing and issuing policy documentation.
• Working towards individual and team objectives while maintaining excellent customer outcomes.
• Identifying opportunities to enhance customer cover and provide additional value.

Skills

Customer service

Phone outreach

Relationship building

Organisational skills

Numeracy skills

IT literacy

Education

GCSE Maths & English

A Levels desirable

Cert CII desirable

Job description

As a Customer Renewal Advisor, you'll support existing clients with their insurance renewals, helping them understand their cover and ensuring their policies continue to meet their needs. You'll be responsible for:

• Building and maintaining positive relationships with customers, insurers and colleagues
• Contacting existing clients regarding their policy renewals
• Understanding customers' needs and identifying the most suitable insurance solutions
• Delivering a high level of service through phone and email interactions
• Handling customer enquiries promptly, professionally and accurately
• Processing renewals, policy adjustments and related administration
• Preparing and issuing policy documentation
• Working towards individual and team objectives while maintaining excellent customer outcomes
• Identifying opportunities to enhance customer cover and provide additional value where appropriate
• Fixed Term Contract (Fixed Term)

We're interested in people who enjoy helping customers, building relationships and delivering great service. You may have experience in customer service, sales, account management, banking, retail, property, hospitality, insurance or another customer-focused environment.

You'll ideally have:

• Experience in a customer-facing, sales, renewals or administrative role
• Confidence communicating with customers over the phone and building rapport
• A positive, proactive and customer-focused approach
• Strong organisational skills and attention to detail
• The ability to manage multiple priorities and meet deadlines
• Good literacy, numeracy and IT skills
• Experience identifying opportunities to add value for customers would be beneficial, but not essential, GCSEs (or equivalent), including Maths and English
• A Levels desirable but not essential
• Cert CII qualification desirable but not required

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden - Commercial & Schemes, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. At Howden, we know that great customer experiences start with great people. We're looking for a friendly and customer-focused Customer Renewal Advisor to join our successful Commercial Schemes team, supporting our specialist landlord insurance brand, Protect My Let. This is a fantastic opportunity to join a welcoming and collaborative team where you'll work with an established portfolio of clients, helping them find the right insurance solutions and ensuring they receive an exceptional experience at every stage of their journey.

Why join Howden?

• Join a supportive and friendly team environment
• Work with an established customer portfolio rather than generating new business from scratch
• Gain valuable experience within a leading insurance broker
• Access learning and development opportunities to support your career growth

What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond. Reasonable adjustments. We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you're excited by this role but have some doubts about whether it's the right fit for you, we will consider your application.

Not all positions can accommodate changes to working hours or locations.