Customer Relationship Specialist

JR United Kingdom; York; Remote; GBP 25,000 - 30,000; Full time

Job summary

A leading fintech partner is seeking multiple Customer Service Representatives to deliver exceptional service from home. You will support customers through various channels, resolve inquiries, and build strong relationships, all while working in a fast-paced environment with comprehensive training and support.

Benefits

Fully remote position

Competitive salary and benefits

Opportunities for career growth

All equipment provided

Extensive training and mentoring

Qualifications

• Proven skills in Customer Service and Customer Support.
• Strong communication and interpersonal abilities.
• Problem-solving and conflict resolution skills.

Responsibilities

• Deliver outstanding customer support via phone, email, or chat.
• Resolve customer inquiries and complaints professionally.
• Maintain accurate records of customer interactions in CRM.

Skills

Customer Service

Customer Support

Customer Satisfaction

Communication

Interpersonal Abilities

Problem Solving

Conflict Resolution

Education

High school diploma or equivalent qualification

Tools

CRM Software

Job description

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Acorn Support are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team.

Role Description

This is a full-time, fully remote, work-from-home position. As a Customer Care Executive, you will play a key role in delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience.

We provide all the necessary equipment to enable your success, as well as comprehensive training and mentoring at the start of your journey.

Key Responsibilities:

• Deliver outstanding customer support via phone, email, or chat.
• Resolve customer inquiries and complaints professionally and efficiently.
• Maintain accurate records of customer interactions in CRM systems.
• Build strong relationships with customers through personalized service.
• Collaborate with colleagues to improve processes and enhance the customer experience.

Qualifications:

• Proven skills in Customer Service, Customer Support, and ensuring Customer Satisfaction.
• Strong communication and interpersonal abilities.
• Capacity to multitask and prioritize effectively.
• Problem-solving and conflict resolution skills.
• Familiarity with CRM software (preferred).
• High school diploma or equivalent qualification.

Due to the sensitive nature of the fintech industry, candidates must:

• Demonstrate high levels of integrity and professionalism.
• Be willing to sign a Non-Disclosure Agreement (NDA).
• Successfully complete a DBS (Disclosure and Barring Service) check.

Why Join Us?

• Fully remote position – work from the comfort of your home.
• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• All equipment provided to support your role.
• Extensive training and mentoring to ensure your success.
• Join a fast-paced, forward-thinking team during an exciting period of growth.
• If you're committed to providing outstanding customer service and want to be part of a respected fintech brand, we'd love to hear from you. Apply today and take the next step in your career with Acorn Support.