Customer Relationship Manager - Wallingford

Barchester Limited; Wallingford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading care home provider in Wallingford is seeking a Customer Relationship Manager to drive sales and increase occupancy. This role involves managing enquiries, networking with the community, and executing marketing strategies. Ideal candidates will have sales experience, data analysis skills, and proficiency in Microsoft Office. Barchester offers a rewarding career in a supportive environment with ample progression opportunities.

Benefits

Attractive salary

Competitive commission structure

Retail and leisure discounts

Wellbeing support

Qualifications

• Proven sales and marketing experience preferably in healthcare.
• Ability to analyze data on Salesforce or similar CRM application.
• Self-motivated and target driven.
• Confident user of Microsoft Office (Excel/Powerpoint).
• Full UK driving license.

Responsibilities

• Managing enquiries to improve conversion rates and achieve occupancy targets.
• Networking within the local community to raise the profile of the home.
• Supporting marketing activities to generate enquiries and drive conversion rates.
• Identifying opportunities to improve sales and marketing performance.
• Talking to potential new residents and providing tours of the home.
• Maintaining a contacts database.

Skills

Sales experience

Data analysis skills

Interpersonal qualities

Microsoft Office proficiency

Tools

Salesforce

Job description

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy.

This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.

Responsibilities:

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance
• Represent Barchester and our state of the art home in a friendly and professional manner
• Responsible for all sales activity for the home
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
• Engage with residents and relatives to understand their experience and requirements
• Respond to sales enquiries
• Actively generate leads and identify local marketing opportunities
• Maintain a contacts database

Requirements:

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self-motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE:

• Attritive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team