Customer Relationship Manager

Caring Homes; Worthing; On-site; GBP 60,000 - 80,000; Full time

Job summary

A compassionate care provider in Worthing is seeking a Customer Relationship Manager to enhance occupancy through tailored sales and marketing plans. The role requires strong interpersonal skills and a passion for working with the elderly. Ideal candidates will have experience in business development and the ability to collaborate with team members to create a welcoming home environment. Competitive salary and perks offered.

Benefits

Competitive salary and benefits package

Ongoing professional development

Free DBS & Blue Light Card

High street discounts

Employee assistance program

Qualifications

• Proven experience in business development or sales.
• Ability to work independently and as part of a team.
• A passion for working with the elderly.

Responsibilities

• Collaborate with Home Manager on sales and marketing plans.
• Drive occupancy through external events and marketing.
• Create and distribute marketing materials.

Skills

Business development experience

Excellent interpersonal skills

Proficiency in Microsoft Office

Experience in healthcare sector

Tools

CRM software

Job description

Customer Relationship Manager - Tarring Manor, Worthing - Competitive Pay

• 75 Bedded Residential and Dementia Care Home
• Full time; 40hrs per week

At Caring Homes, we're not just about providing care; we're about creating a warm and welcoming home for our residents and our incredible team members. Our mission is simple yet profound: to make each home the best possible place to live and work. We believe in fostering a family-like environment where everyone feels valued, respected, and cherished.

Every resident is unique, and so is their care. Join us in delivering personalised support that meets the diverse needs and interests of our residents, always with their comfort and happiness in mind.

Why Join Us?

• Professional Growth:We are committed to your career development and offer continuous training and opportunities for advancement within the social care sector.
• Supportive Environment: Be part of a team that values empathy, dedication, and professionalism.

Perks:

• Competitive salary and benefits package including bonus / commission.
• Ongoing professional development including training and support to help you excel in your role including apprenticeship opportunities.
• A supportive and inclusive work environment.
• Free DBS & Blue Light Card
• High street discounts
• Employee assistance program for personal and professional support.

Job introduction
Responsibilities

As a Customer Relations Manager, you’ll collaborate closely with the Home Manager to develop tailored sales and marketing plans that resonate with potential residents, their families, and social care professionals. Your sales and marketing expertise will be essential in driving occupancy in our Homes. From planning and executing external events to creating and distributing marketing materials and social media content, you’ll showcase and enhance the benefits of Caring Homes, positioning us as the preferred choice for future residents.

Ideal Candidate

• A heart full of empathy and a genuine desire to make a difference.
• Proven experience in business development, sales, or a similar role, preferably within the healthcare industry but not essential.
• Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and CRM software.
• A passion for working with the elderly and enhancing their quality of life.

Join us in creating a place that truly feels like home for our residents and our team members alike.

Apply now and become part of our caring family!