Customer Relationship Manager

TieTalent; Poole; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading care provider is seeking a Customer Relationship Manager in Poole, England. The role involves managing sales activities, enhancing occupancy through effective networking, and supporting marketing efforts. Candidates should have proven sales experience, strong interpersonal skills, and proficiency in CRM tools. This position offers a competitive salary and opportunities for career development.

Benefits

Attractive salary with a competitive commission structure

Access to retail and leisure discounts

Wellbeing support

Opportunities for career development

Qualifications

• Proven sales and marketing experience, preferably in healthcare.
• Self-motivated and target-driven.
• Full UK driving license.

Responsibilities

• Manage enquiries to improve conversion rates.
• Network locally to raise the home’s profile.
• Support marketing activities to increase occupancy.

Skills

Sales and marketing experience

Interpersonal skills

Data analysis using CRM tools

Microsoft Office proficiency

Tools

Salesforce

Microsoft PowerPoint

Job description

About

Barchester is recruiting a Customer Relationship Manager to join our prestigious care home team. We are seeking a professional sales individual to support this home in increasing occupancy. This is an excellent opportunity to work with an exceptional management team to ensure the success of a first-class care home. The role involves delivering a full range of sales and marketing strategies, including handling enquiries, enhancing the digital profile of the home, and networking within the local community.

Barchester is an industry-leading care provider, known for some of the highest quality ratings among large care home providers in the UK, with a focus on providing residents with exceptional care.

Rewards Package

• Attractive salary with a competitive commission structure
• Access to retail and leisure discounts
• Wellbeing support and Best Doctors Service
• Opportunities for career development within a supportive team

Responsibilities

• Manage enquiries to improve conversion rates and achieve occupancy targets
• Communicate effectively and network locally to raise the home’s profile and generate enquiries
• Support marketing activities to increase occupancy and sales performance
• Identify opportunities to enhance sales and marketing strategies

Requirements

• Proven sales and marketing experience, preferably in healthcare (not essential)
• Ability to analyze data using CRM tools like Salesforce
• Self-motivated and target-driven
• Strong interpersonal and professional skills
• Confident in using Microsoft Office (Excel, PowerPoint)
• Full UK driving license

Key Tasks

• Represent Barchester professionally and friendly
• Manage all sales activities for the home
• Engage with potential residents and provide tours
• Respond to enquiries and generate leads
• Maintain contacts database and identify marketing opportunities

Additional Skills

• PowerPoint
• Salesforce
• Location: Poole, England, United Kingdom

Work Experience

• Business Developer / Sales Development Representative
• Account Manager / Executive

Languages

• English

Barchester is committed to respecting and valuing our team members. If you are looking to develop your career with a supportive employer offering progression opportunities, Barchester is an empowering and rewarding place to work.