Customer Relationship Manager

NHS; Poole; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading care provider in the UK is seeking a Customer Relationship Manager to enhance occupancy at their care home. This role involves managing enquiries, supporting marketing activities, and utilizing CRM tools like Salesforce. Ideal candidates are self-motivated with proven sales and marketing experience, particularly in healthcare. Join a prestigious team dedicated to first-class resident care.

Qualifications

• Proven sales and marketing experience, preferably in healthcare.
• Ability to improve conversion rates and meet occupancy targets.
• Experience in networking within the local community.

Responsibilities

• Manage enquiries to improve conversion rates and meet occupancy targets.
• Support local and wider marketing activities to increase enquiries.
• Analyze data using Salesforce or similar CRM tools.

Skills

Excellent communication skills

Sales and marketing experience

Self-motivated

Target-driven

Data analysis using CRM tools

Tools

Salesforce

Job description

Job summary

Barchester is recruiting a Customer Relationship Manager to join their prestigious care home team. The role involves supporting the home to increase occupancy through various sales and marketing strategies, including handling enquiries, enhancing the digital profile, and networking with the local community. This is an excellent opportunity to work alongside an exceptional management team and contribute to a first-class care home.

Main duties of the job:

1. Manage enquiries to improve conversion rates and meet occupancy targets.
2. Develop excellent communication skills to network within the local community, raising the profile of the home and generating enquiries.
3. Support local and wider marketing activities to increase enquiries, drive conversions, and boost occupancy.
4. Analyze data using Salesforce or similar CRM tools.
5. Be self-motivated, target-driven, and possess proven sales and marketing experience, preferably in healthcare.

About us:

Barchester Healthcare is a leading care provider in the UK, known for high-quality ratings and a focus on exceptional resident care.