Customer Relationship Manager

Accolade Wines; Bristol; Hybrid; GBP 20,000 - 30,000; Part time

Job summary

Join a dynamic team as a Customer Relationship Manager in a hybrid role that balances home and office work. This part-time position focuses on enhancing customer relationships and optimizing service levels. You will collaborate with various teams to ensure seamless supply chain operations and provide valuable insights to improve service delivery. With a commitment to making the ordinary extraordinary, this innovative company offers a supportive environment where your contributions can make a significant impact. Enjoy unique perks like a wine allowance and opportunities for community engagement while developing your career in a growing business.

Benefits

Wine allowance and unique wine specials

Anniversary day off

Go Beyond Day

Access to online learning library

Qualifications

• Proven track record in Supply Chain, Demand Planning, and Customer Collaboration.
• Strong knowledge of Microsoft Office, especially Excel.

Responsibilities

• Regular contact with customers to support service levels using real-time data.
• Co-ordinate strategic discussions regarding Supply Chain solutions.

Skills

Supply Chain Management

Demand Planning

Customer Collaboration

Microsoft Office

Excel

Word

PowerPoint

Tools

Supplier Ordering Systems

Job description

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About the role

The driving force behind our business is our people – we have over 1,000 staff across Australia, the UK, Europe, Asia, South Africa, New Zealand and the Americas, and every one of us is passionate about making the ordinary extraordinary through our amazing wines.

We are now recruiting for a Customer Relationship Manager to join our Customer Service and Operations team. The role is responsible for driving the quality of relationships at stocks, store level, seasonal, and allocations. You will be responsible for the integration of supplier and customer at the forefront of communication.

This is a hybrid role working from home and the office each week.

This is a part-time role working 12.5 hours per week over Monday and Tuesday.

Key responsibilities include:

• Regular contact with Customers, supporting our continuity of approach through strong ownership of service levels by using real-time data.
• Working with the Customer Service Manager and Demand Planners to optimise service levels and ongoing logistical solutions for key assigned customers.
• In conjunction with Customer Service and Warehouse & Distribution teams, provide Supply Chain and Planning support and contact for assigned customers - daily, weekly and monthly interaction.
• Provide recommendations and solutions both internally and externally with regards to service levels, on-shelf availability, and depot availability in order to optimise sales and overall availability.
• Day-to-day responsibility for the Supply Chain Service Level Agreements with assigned customers.
• Co-ordinate ongoing strategic discussions with regards to Supply Chain solutions for assigned customers.
  

What you’ll bring:

• Proven track record in Supply Chain, Demand Planning and Customer Collaboration.
• Microsoft Office knowledge, Excel, Word & PowerPoint.
• Experience of own supplier ordering systems.
  

What you can expect:

Accolade Wines will provide the ideal climate and a hand-picked rewards package for you to make a difference in our successful and growing business.

You will also have access to:

• A wine allowance and access to unique wine specials
• Accolade Wines Anniversary day off
• Go Beyond Day - making a difference in your local community
• Access to an extensive online learning library

Want to find out more? Watch us in action here: https://www.youtube.com/watch?v=B4FpY8jHH_g

Sound like your kind of drop? Apply now.

With respect, no recruitment agencies please.

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