Customer Relationship Management Lead

• Design and develop systems to support business and technical requirements in CRM platform
• Work with customer stakeholders to analyse business requirements, define functional specifications, and consult with clients on operational uses of the CRM platform
• Responsible for owning and delivering software enhancements, minor projects, defect resolutions and integration of features in Dynamics 365
• Minimum 5 years of experience in configuration and customization of Microsoft Dynamics CRM 365
• Identify design problems and devise elegant solutions across technologies. Take a user-centred approach and rapidly iterate.
• Strong analytics and problem-solving skills, interpersonal and teamwork skills. Sensitive to working in a multicultural environment.
• Must have strong communication skills and be comfortable in liaising with client stakeholders
• Independently drive a team of developers to deliver the overall solution; Should have working knowledge leading offshore teams from onshore
• Ability to work effectively under stress and to juggle multiple priorities within tight deadlines.

Required Qualifications

• Strong industry and product knowledge in Microsoft Dynamics CRM 365
• Good understanding of OO (Object Oriented) programming.
• Excellent knowledge of SOA based architecture REST / SOAP.
• Good understanding of SSRS and CRM Reports
• Good understanding of integrations with Dynamics CRM
• Azure tools and technologies
• Power platform exposure is a must have with strong experience in power automate, canvas app / Model driven apps

Optional Qualifications

• Experience designing and implementing systems that integrate with .NET application’s API.
• Proficiency in ASP.net MVC framework and techniques.
• Skills in web services, XML, HTML5, SharePoint, SSIS, SSRS, MVC.