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Customer Relationship Executive

Speedy Hire Plc

Newport

On-site

GBP 25,000 - 35,000

Full time

30+ days ago

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Job summary

A leading hire provider seeks a Customer Relationship Executive in Newport to strengthen client relationships and assist in delivering excellent service. The role involves ensuring customer satisfaction, working towards KPIs, and collaborating with account managers, all while contributing to the company's ESG initiatives.

Benefits

26 days holiday (plus bank holidays)
Life assurance
Pension Scheme
Canteen facilities
95% discount across the Speedy brand
Opportunities for training and career progression
Voluntary Health Cash Plan
Employee Assistance Program (EAP)
Green Commute Initiative

Qualifications

  • Strong interpersonal skills and ability to build rapport with customers.
  • Previous sales experience and an organised approach.
  • Willingness to support the ESG Strategy.

Responsibilities

  • Build and maintain relationships with clients.
  • Conduct business reviews to ensure client satisfaction.
  • Work to targets and KPIs.

Skills

Interpersonal skills
Organisational skills
Strong work ethic

Job description

Customer Relationship Executive - Newport - Monday to Friday - 07:45 - 17:00 - 37.5 hours per week

Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!

As a Customer Relationship Executive you willbe building and maintaining relationships with our clients.You will be conducting business reviews to ensure they are satisfied with our products and services whilst alerting the sales team to further opportunities. Working to targets and KPIs will play an important partof the role. You will also work closely with account managers, ensuring we are providing the best service possible.

What you'll need:

  • Strong interpersonal skills and an ability to build rapport with customers
  • Previous sales experience and an organised approach to work
  • Hardworking with a strong work ethic
  • Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver.

Desirable -

  • Previous experience working as a client relationship executive or a track record of managing client relationships

What we offer:

  • 26 days holiday (plus bank holidays)
  • Life assurance
  • Pension Scheme
  • Canteen facilities
  • 95% discount across the Speedy brand
  • Opportunities for training, development and career progression
  • Voluntary Health Cash Plan
  • My Staff Shop: discounts and offers for shopping etc. across many suppliers
  • Green Commute Initiative: Work scheme for cycling
  • PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

We offer a range of hybrid and flexible working arrangements and are promoting our Speedy Work Life Balance initiative which is a huge step in realising our ambition of putting our People First!

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Please be aware that some roles withinThe Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.

Link below to our policies in line with our ESG Governance.

https://www.speedyservices.com/esg/governance

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.

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