Customer Relationship Coordinator

FEM Logistics; Hilcote; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading company in the building industry is seeking a Customer Relationship Coordinator to enhance customer satisfaction by resolving complaints and maintaining relationships. This full-time role offers a competitive salary, benefits, and opportunities for career growth.

Benefits

25 days holiday plus statutory holidays

Free Healthcare plan

Enhanced Maternity and Paternity benefit

Free Life Assurance Plan

Company Pension Plan

Employee discount on products

Training opportunities

Colleague Referral Programme

Qualifications

• Previous Customer Service experience essential.
• Strong communication skills to liaise with customers professionally.
• Able to handle multiple workstreams and prioritize.

Responsibilities

• Build and maintain relationships with customers.
• Resolve customer complaints and queries professionally.
• Update and maintain customer databases.

Skills

Customer Service

Communication

Attention to Detail

Time Management

Tools

SAP

Job description

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ROLE: Customer Relationship Co-Oordinator

HOURS: Monday-Friday 08:30- 17:00

SALARY: £27,845.96 plus company benefits

BASE: Eurocell Head Office, South Normanton, Alfreton, DE55 2DT

Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.

We are currently adding to our Customer Services team and seeking an experienced Customer Relationship Coordinator to build and maintain customer relationships by resolving complaints and queries, providing regular updates on company performance and building customer satisfaction.

This is a full time position, based at our modern Head Office, just off J28 of the M1 and in close links to the A38.

What Our Customer Relationship Co-ordinators Do

• Build and maintain relationships with our customer base, both internal and external
• Resolve customer complaints and queries in a professional and timely manner
• Update and maintain customer databases as and when required
• Assist in identifying improvements in the Customer Relationship journey improving the overall customer experience
• Managing incoming telephone and email enquiries on a daily basis
  
  

What We Need From Our Customer Relationship Co-ordinators

• Previous Customer Service experience essential
• Strong communicate skills to liaise with customers in a professional and friendly way at all times
• High attention to detail along with excellent time management skills
• Computer literate - SAP experience an advantage
• Able to handle multiple workstreams and prioritise as necessary, as part of a team or equally on your own
  
  

What We Offer Our Customer Relationship Co-ordinators

• You will be rewarded with a very competitive basic salary of £27845.96 per year
• 25 days holiday, plus statutory holidays - normally 33 days in total each year
• Free Healthcare plan for all employees
• Enhanced Maternity and Paternity benefit
• Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown
• Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
• Company Pension Plan
• Employee discount on Eurocell products
• Discounts across many well-known online and high street retailers
• A blend of training, including e-learning and on the job training to help your career development
• Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
• Colleague Referral Programme; we pay you for successfully referring people to join our team
• Excellent opportunities to grow with us, and progress your career
  
  

We reserve the right to close this vacancy early. Therefore, if you are interested, please submit your application as early as possible.

Agency Applications outside PSL Agency Partners will not be considered. If agencies have an EXCEPTIONAL candidate that you feel we should know about, or believe that you can offer specialist expertise in a particular sector, we're happy to receive and review your PSL application via our Agency PSL Application.

Please note that we do not accept unsolicited calls or emails from agencies, please refer to our Agency Statement on our careers page

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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