Customer Relationship Coordinator

Eurocell; Alfreton CP; On-site; GBP 28,000; Full time

Job summary

A leading company in the building industry seeks a Customer Relationship Coordinator to enhance customer satisfaction and resolve issues. This full-time role is office-based at Eurocell's Head Office, offering a competitive salary and extensive benefits such as a healthcare plan and 25 days holiday.

Benefits

25 days holiday plus statutory holidays

Free Healthcare plan

Enhanced maternity and paternity benefit

Free Life Assurance Plan

Employee discount on Eurocell products

Training and career development opportunities

Qualifications

• Experience in customer relationship management.
• Ability to handle multiple workstreams effectively.
• Professional communication with customers.

Responsibilities

• Build and maintain relationships with customers.
• Resolve complaints and queries professionally.
• Update and maintain customer databases.

Skills

Strong communication skills

High attention to detail

Excellent time management skills

Tools

SAP

Job description

Social network you want to login/join with:

Customer Relationship Coordinator, Alfreton

col-narrow-left

Client:

Eurocell

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

bfb73a6289b8

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

col-wide

Job Description:

ROLE: Customer Relationship Coordinator
HOURS: 08:30 - 17:00 Monday - Friday
SALARY: £27,845.96
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Site Based/ Hybrid - Eurocell Head Office, South Normanton

Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.

We are currently adding to our Customer Services team and seeking an experienced Customer Relationship Coordinator to build and maintain customer relationships by resolving complaints and queries, providing regular updates on company performance and building customer satisfaction.

This is a full time position, based at our modern Head Office, just off J28 of the M1 and in close links to the A38.

WHAT OUR CUSTOMER RELATIONSHIP COORDINATORS DO:

• Build and maintain relationships with our customer base, both internal and external
• Resolve customer complaints and queries in a professional and timely manner
• Update and maintain customer databases as and when required
• Assist in identifying improvements in the Customer Relationship journey improving the overall customer experience
• Managing incoming telephone and email enquiries on a daily basis
  
  

WHAT WE NEED FROM OUR CUSTOMER RELATONSHIP COORDINATOR:

• Strong communicate skills to liaise with customers in a professional and friendly way at all times
• High attention to detail along with excellent time management skills
• Computer literate - SAP experience an advantage
• Able to handle multiple workstreams and prioritise as necessary, as part of a team or equally on your own
  

WHAT WE OFFER OUR CUSTOMER RELATIONSHIP COORDINATORS:

• You will be rewarded with a very competitive basic salary
• 25 days holiday, plus statutory holidays - normally 33 days in total each year
• Free Healthcare plan for all employees
• Enhanced Maternity and Paternity benefit
• Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown
• Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
• Company Pension Plan
• Employee discount on Eurocell products
• Discounts across many well-known online and high street retailers
• A blend of training, including e-learning and on the job training to help your career development
• Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
• Colleague Referral Programme; we pay you for successfully referring people to join our team
• Excellent opportunities to grow with us, and progress your career