Customer Relationship Advisor

ELIS UK LTD; Lutterworth; On-site; GBP 27,000; Full time

Job summary

A leading multi-service provider in Lutterworth seeks a Customer Relationship Assistant to deliver exceptional service while supporting account managers. Responsibilities include managing customer communications and analyzing service trends. Ideal candidates will possess strong communication, organizational, and analytical skills, and experience in sales or service management is desirable. This role offers a starting salary of circa £26,500 per annum along with 29 days holiday and career progression opportunities.

Benefits

29 Days Holiday

Employee Assistance Programme

On-site Parking

Ongoing training and development opportunities

Career progression within a multinational organisation

Qualifications

• Strong relationship-building skills.
• Ability to manage multiple priorities and meet deadlines.
• Attention to detail with strong analytical abilities.

Responsibilities

• Serve as the dedicated point of contact for complex customers.
• Manage communications from key customers efficiently.
• Support account management activity, including meeting preparation.
• Analyse lost business and complaint data to identify trends.

Skills

Customer service skills

Communication skills

Analytical skills

Organisational abilities

Proficient in Microsoft Office

Experience in sales or service management

Tools

Microsoft Excel

Microsoft Dynamics

Job description

We’re looking for a Customer Relationship Assistant to join our ICS team at our Lutterworth site to deliver exceptional customer service while supporting Account Managers and Customer Service Manager in strengthening client relationships and driving continuous improvement. This is a varied, rewarding role ideal for someone with strong communication, organisation, and analytical skills.

Responsibilities

• Serve as the dedicated point of contact for complex or at-risk customers, helping rebuild and strengthen partnerships.
• Manage all direct communications (email, phone) from key customers efficiently and professionally.
• Collate and relay feedback from Drivers and On-Premise Delivery teams to Account Managers.
• Support account management activity, including meeting preparation, reporting, and analysis of service issues and risks.
• Prepare quotations (CARs), contractual documentation, and ensure timely follow-up of actions.
• Contribute to revenue generation activities by coordinating with Operations and Service teams and maintaining regular reporting.
• Analyse lost business and complaint data to identify service trends and improvement areas.
• Provide accurate financial reporting and contribute to business reviews with General Managers.
• Offer training, coaching and subject matter support to colleagues when required.
• Work collaboratively on projects that drive service and process improvements across the ICS division.

Qualifications

• Strong customer service and relationship-building skills.
• Excellent communication skills (verbal and written).
• Highly proficient in Microsoft Office (especially Excel) and Microsoft Dynamics.
• Attention to detail with strong analytical and organisational abilities.
• Ability to work independently, manage multiple priorities and meet deadlines.
• Experience in sales, service management or administration is desirable.
• Previous people management experience is advantageous.

Company and Benefits

Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. With over 50,000 employees across 31 countries, we provide essential, sustainable services to the industrial, hospitality, healthcare, and commercial sectors. In the Industrial & Commercial Services (ICS) division, we specialise in innovative, circular solutions—supplying workwear, hygiene products, washroom services and industrial wipers through a reliable rental model that reduces waste and supports our customers\' operational efficiency.

• 29 Days Holiday
• Employee Assistance Programme
• On-site Parking
• Salary: circa £26,500 per annum
• Clear career progression within a multinational organisation
• Ongoing training and development opportunities
• Be part of a company committed to sustainability and the circular economy
• A supportive team environment where your ideas and contributions matter