Customer Relations Team Leader

Stellantis Financial Services UK, Germany and Austria; Redhill; Hybrid; EUR 30,000 - 45,000; Full time

Job summary

Stellantis Financial Services cherche un Team Leader pour son équipe de relations client basée à Redhill. Ce rôle dynamique nécessite un leader capable d'inspirer son équipe tout en maintenant un service client exceptionnel. En gérant les performances et en résolvant les plaintes, vous contribuerez à l'excellence des opérations de l'entreprise. La position offre un mélange de travail au bureau et à distance.

Benefits

Opportunités de croissance au sein de l'entreprise

Accès à des réseaux de diversité

Formation continue et développement personnel

Qualifications

• Expérience en service client, idéalement en environnement de résolution de plaintes.
• Excellentes compétences en communication et en relations interpersonnelles.
• Capacité à motiver l'équipe.

Responsibilities

• Leader et inspire un équipe de conseillers en relations clients.
• Analyse des rapports de performance mensuels et identification des besoins de formation.
• Gestion des plaintes escaladées et liaison avec d'autres départements.

Skills

Leadership

Communication

Problem Solving

Customer Service

Job description

The Responsibilities of a Customer Relations Team Leader

Are you a dynamic and motivated individual with a passion for delivering exceptional customer service? We’re looking for a dedicated Customer Relations Team Leader to join our vibrant team. In this role you’ll lead and inspire a team of Customer Relations agents, making sure they provide the best support to our valued customers. If you have strong leadership skills, a knack for problem-solving, and a commitment to excellence, we want to hear from you!

Our Customer Relations Team Leader plays a key role in keeping our Customer Relations team on track. You’ll analyse monthly performance reports, monitor progress against set goals, and identify any training needs for team members. You’ll also manage and resolve any escalated complaints from our customers, dealers or the brands and liaise directly with other department managers to agree resolutions on complaints.

Want more information? You can view the full job description here or you can contact our Talent Acquisition Team if you have any questions; [e-mail]

What will set you apart?

We’re looking for someone with experience in customer services, ideally in a complaint’s resolution environment. You’ll need excellent communication, people skills, and the ability to motivate the people around you.

This is an office-based role, but you’ll also enjoy a balance of working from home.

Let’s work together

To give the best customer service, we need the best team to support us. People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within your role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or become an Engagement Champion in your department, there is something for everyone to be involved with and help shape our company.

If this sounds like the role for you, apply today.