Customer Relations Support

Barbara Houghton Associates; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen im Bankwesen sucht einen Customer Relations Support, um das Team zu verstärken. In dieser spannenden Rolle sind Sie für die Unterstützung der Kunden während ihrer gesamten Reise verantwortlich, von der Kontoeröffnung bis zur Schließung. Sie werden direkt mit Kunden interagieren, um ihre Bedürfnisse zu verstehen und sicherzustellen, dass alle Bankdienstleistungen effizient bereitgestellt werden. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens zwei Jahre Erfahrung im Bankwesen.
• Erfahrung in einer kundenorientierten Rolle.

Responsibilities

• Unterstützung der Kunden vom Kontoeröffnungs- bis zum Schließungsprozess.
• Beratung der Kunden über Geldbewegungen und Unterstützung bei Zahlungsanweisungen.

Skills

Kundenservice

Beziehungsmanagement

Datenbankmanagement

Education

Abschluss in Betriebswirtschaft

Job description

Our Banking client is looking for Customer Relations Support to join their team on a full-time permanent basis. Ideal candidate must have either a Retail, Private Banking or Commercial Banking background.

Responsibilities include (but not limited to):

• To assist in the customers journey from account opening to closing of their accounts.
• To advise customers on movement of funds both in and out of the bank.
• To assist customers in the completion of payment instructions.
• To review customer documentation, carrying out necessary controls to ensure accuracy of static data.
• To maintain customer records.
• To deal with customer queries.
• To keep in regular contact with customers and respond to their needs.
• To assist Management in handling various clients in a mature and responsible manner.
• To ensure a good knowledge and understanding is acquired of all banking services offered to clients.
• To familiarise yourself with all banking forms and clearly understand them, thus enabling you to contact customers/prospective customers.
• To comply with Anti-Money Laundering Regulations as set out by the Bank.
• To read and understand Marketing Reports written by Management.
• To ensure that KYC documentation is completed and updated for customers.
• To ensure enhanced due diligence is carried out on customers who are required to.
• To report monthly statistics.
• To assist the Back office in the verification of payments (CHAPS and SWIFT).
• To assist the Back office when needed in their operational needs.

Experience and Skills:

• Two years relevant Banking experience.
• Experience of working in a relationship management role or customer centric role delivering high levels of customer service.
• Demonstrable experience of effective management of customer databases.

For more information on this role please contact Barbara Houghton by sending your CV and quoting ref 16846BH