Customer Relations Specialist

Universal Publishers; Knowsley; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading office furniture manufacturer is seeking a Customer Relations Specialist to enhance customer engagement and support. The successful candidate will provide excellent service, manage orders, and maintain strong relationships, fostering trust and satisfaction. The role offers a supportive environment with various employee benefits.

Benefits

28 days holiday plus bank holidays

Employee discounts

Health cash plan (employer funded)

Death in service insurance

Employee recognition awards

Free parking

Bupa employee wellbeing service

Qualifications

• Demonstrable administrative and data entry experience is essential.
• Experience in a sales administration and/or service environment.
• Computer literacy including proficient use of Excel, Word, and Outlook.

Responsibilities

• Manage orders from placement to delivery.
• Update and maintain CRM with customer details.
• Address customer inquiries regarding orders and deliveries.

Skills

Administrative skills

Data entry

Interpersonal skills

Attention to detail

Tools

MS Office

Job description

Dams have been providing furniture solutions since the 1960s and is one of the UKs leading manufacturers and suppliers of office furniture, employing over 360 people from our sites in Knowsley.

The role is based at our office at the Stanley Grange Business Village (L34 4AR).

Job Overview

We are seeking a motivated and enthusiastic Customer Relations Specialist to join our team. In this role, you willprovide an excellent customer experience to all our customers, whilst building relationships through engagement and trust.

Package On Offer

• Monday-Friday, 9-5pm
• 28 days holiday per year (rising with service) including bank holidays
• Dams employee hub with hundreds of retailer discounts
• Health cash plan (employer funded)
• Death in service insurance (employer funded)
• Employee 'Above and Beyond' awards
• Free on-site parking
• Bupa employee wellbeing service
  
  

Key Responsibilities

• Full order management from order placement to delivery
• Updating and on-going maintenance of CRM with customer contact details
• Develop customer relationships while fulfilling the overall needs of customers, sales team, and the company
• Accurate order entry for customers
• Provide resolutions for customers who need assistance from order placement, delivery updates, incomplete deliveries, damages, missing items etc
• Work closely with other internal business functions to achieve the right outcome for the customer in a timely manner
• To contribute towards continuous improvement with generation of ideas
  
  

Experience And Skills Required

• Demonstratable administrative and data entry experience (essential)
• Experience of working in a sales administration and/or service environment
• Computer literate and skilled in the use of MS Office (Excel, Word, and Outlook) and the ability to learn software
• Excellent interpersonal skills to deal with customers and external contacts
• High levels of accuracy and attention to detail
  
  

If you are passionate about customer service and want to make a difference, we would love to hear from you, so apply now!

The company reserves the right to interview for this post should we receive suitable candidates prior to the closing date. Dams is only accepting direct applicants for this role; no agency contact is currently required.

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