Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance agency is seeking a Customer Relations Representative in Edinburgh. The role focuses on generating exceptional client experiences through effective communication and dedicated customer service. This position offers hourly pay plus commission and opportunities for growth within the agency.

Benefits

Competitive salary

401(k)

Paid time off

Health benefits

Opportunity for advancement

Training & development

Qualifications

• Able to effectively relate to a customer and anticipate their needs.
• Excellent communication skills to assist customers.
• Dedicated to providing prompt and accurate customer service.

Responsibilities

• Establish customer relationships and follow up as needed.
• Respond to inquiries regarding insurance availability and policy changes.
• Use a needs-based review process to educate customers.

Skills

Customer service dedication

Communication skills

Proactive in problem-solving

Job description

Benefits

• 401(k)
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
  
  

Role Description

As a Customer Relations Representative with Raul Resendez State Farm Agencies, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
  
  

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
  
  

Benefits

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience
  
  

Compensation: $12.00 - $22.00 per hour

My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Edinburg, TX And Help Customers With Their Insurance And Financial Services Needs, Including

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning
  
  

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.